Job description
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Head of Cyber Service Resilience.
Location: Pune/Hyderabad
Department Background:
Our Cybersecurity team helps maintain a strong, secure technology and data infrastructure – using industry leading techniques, real-time data analytics and controls to enhance protection against cyber-attacks.
The Opportunity:
- Our Technology teams work closely with HSBC’s Global Businesses and Markets to design, build and run digital services that allow millions of our customers around the world to bank quickly, simply and securely. We run and manage Technology infrastructure, data centers and core banking systems that power the world’s leading international bank, with one of the largest technology estates in the industry.
- We are looking for a Cybersecurity leader to join us to shape our long-term strategy, and turbo-charge delivery, as the accountable owner for Data Protection across the bank. This senior role reports directly into the Global Head of Cyber Technology & Engineering.
What you’ll do:
- Lead Production Support for Cybersecurity’s technology services and tooling across the bank. Includes: ensuring leadership of major IT incidents involving cybersecurity services and providing 24x7 incident management for all Cyber IT Services (opt-out by agreement). Includes: providing L1 and L2 support, continuous monitoring and response services for system events, ensuring their triage and timely resolution. Includes supporting the negotiation and integration of 3rd party (inc. SaaS) tool production support services.
- Lead Problem Management for Cybersecurity’s technology services and tooling across the bank. Includes: driving problem prioritization, steering, support and tracking to sustainable resolution. Includes conducting thematic assessments to proactively uplift practice and services learning from previous events.
- Lead hygiene management for Cybersecurity’s technology services across the bank. Includes: delivering infrastructure and agent patching, consuming and/or building respective automation; ensuring hygiene approaches are defined and maintained; driving vulnerability remediation across Cyber’s tech-stack; and driving central coordination, oversight, delivery, roadmaps, and maturity uplift of evergreening practice.
- Lead communities of practice for Cyber IT Service Owners for relevant themes and acting as Cyber’s delegate for communities across technology: service continuity planning, data back-up and recovery, and inventory management among others. Recommends and oversees respective goals and targets across Cyber. Identifies opportunities to assist Cyber IT Service Owners with commodifiable tasks, either by creating a support service or overseeing the out-sourcing of such activities to 3rd parties as appropriate.
- Drive Observability practice across Cybersecurity’s technology services across the bank. Includes: ensuring teams have agreed roadmaps to uplift logging, monitoring and alerting capabilities; provides a CoE for observability best practice and adoption; optimizes related observability technology use (e.g. Splunk ITSI).
- Drives endpoint agent lifecycle management for all Cyber endpoint agents and sensors. Includes: working across Technology to delivery simplification of agent management via embedding agents in standard builds, automated testing, automated maintenance via Ansible/Terraform/Chocolatey etc.
- Develops and inspire a team of experienced engineers across multiple markets to meet our strategic aims.
- Creates a close partnership with Capability Engineering teams to deliver support for new products and services. Engaged in the handover of the product to service support teams throughout their operationalization, including defining service levels / thresholds, and that runbooks exist and are maintained.
Requirements
What you will need to succeed in the role:
- Proven experience in technology leadership roles, running high performing technology teams.
- Experience working in a large scale, multi-national and technologically diverse environment.
- Holds experience in production support, technology incident management or problem management roles.
- Experience in continuous improvement and process optimization.
- Experience in automation tool such as Ansible, Puppet, Chef, or equivalent.
- Knowledge of cybersecurity technologies such as firewalls, IP/DS, endpoint security solutions, and security information and event management systems is a plus.
- Possess strong leadership skills to bring out the best in a team. This includes both direct leadership and cross-functional capabilities.
- Experience within fast-moving, complex and demanding corporate environments and able to provide appropriate direction to the team whilst dealing with ambiguity and change.
- Act as a role-model for more junior members of Cybersecurity and Technology.
- Ability to engage with and influence senior peers and leadership.
- Managing, developing, and retaining high-performing individuals in different geographies, often remotely.
- Ability to prepare concise presentations, reports and updates for senior management.
- Knowledge and exposure of the application of Risk and Control Management and associated frameworks, preferably from a multi-market institution.
- Ability to articulate technical threats, scenarios, controls and risks to both technical and business stakeholders.
- An inquisitive approach, always asking how to achieve goals in a smarter and more effective way.
- An ability and interest to learn and experiment with new approaches to achieve business and cybersecurity outcomes, in different and often challenge contexts.
- Mature stakeholder management and communications skills.
- Influential, credible and persuasive, active listener, embraces HSBC Values, shows good judgement and demonstrates high level of communication skills to achieve effective stakeholder management.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Technology (India) Private LTD***