HSBC Group

Why join us?

As part of the Global Markets Operations strategic model, HSBC have created a global center for Operations in Kuala Lumpur, Malaysia and Manila, Philippines. The center supports multiple products and legal entities, supporting business critical functions whilst their partners in the onshore hubs concentrate on functions which require proximity to business or clients. The primary purpose of this role is to manage and support the Clearing & Settlements - GSC Operations in with Kuala Lumpur, Malaysia or Manila, Philippines of circa plus 100+ FTE. Given the diverse mix of products, the regulatory environment, the time zone and the balance sheets, this is a senior role part of the Clearing & Settlements (C&S) in MSS Operations management team.

Over and above the daily Operations responsibilities, the following are key attributes and responsibilities form this role:

Delivery: 

• Takes ownership and accountability of complex issues/exceptions/queries and acquires the knowledge needed to resolve them (e.g. understand the root cause for any operations incidents and remediate, tax, risk, technical expertise needed, and uses this to resolve issues).
• Leverages the expertise needed to resolve issues/exceptions/queries, through explaining the business rationale and facts, and justifying urgency. Influences others to help deliver results.
• Does not leave issues unmanaged or incomplete. Factors risk and control implications into actions. If results are threatened, takes actions to communicate, escalate and remedy the situation.

Business Improvement: 

• Uses deep expertise (Data) to create proposals for defined process efficiencies, cost saving efforts, process guidance, training etc. Gains approval by selling these ideas tenaciously to management and peers.
• Demonstrates active involvement in projects and programmes delivering useful improvements to systems, business process or performance.
• Contributes actively to meetings/conference calls and ensures that their perspective is included in decision making on business improvements, efficiency gains or change initiatives.
• Questions the status quo at all times.

People: 

• Articulates expectations and encourages performance from colleagues, project teams, virtual teams.
• Uses formal and informal approaches to deliver performance (e.g. process targets, review against project objectives, giving informal feedback to peers regularly).
• Uses their technical/professional expertise to develop the competence and experience base of others.
• Shares best practice across team and asset class.

What you’ll do:

Impact on the Business/Function:

• Adherence to KRI & KPI targets as set by MSS Operations.
• Deliver Risk & Control Framework.
• Cost Review & Rationalization.
• Change Management & Process Improvement.
• Support delivery of MSS Operations led initiatives & changes.
• Support delivery of Market-led initiatives.
• Partner and Input into Operating Model Strategy.
• Deliver Offshoring Strategy.

Customers / Stakeholders:

• Partner with Risk Managers across Global sites to ensure joined up and consistent approach to risk and controls.
• Work with Global Businesses to ensure that the framework is consistent across Securities and Global in nature.
• Create strong risk & control environment from junior team members through to management team.
• Support formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risks.
• Partner with Audit and Compliance regionally to resolve high audit items, deliver prompt resolution and actions, and take ownership where appropriate; and liaise with relevant Business stream to provide updates and transparency.

Others:

• Relationship Management.
• People Management & Staff Development.
• Attrition rate.
• Business Continuity Plan.
• Business Re-engineering.
• To keep up with market developments, regulatory and legal requirements.
• Strategy definition.
• Managing the split site and ensuring a cohesive team who partner effectively together sharing best practices and collectively learning lessons.

What you will need to succeed in the role:

• Strong understanding of the MSS Ops and trade lifecycle processes.
• Experienced operations professional with significant exposure to managing operations and deal with stakeholders across Global region.
• Ability to work in a virtual team environment and support multiple functions and stakeholders globally.
• Strong awareness and appreciation to operations risk and control and exception management.
• Ability to work cohesively with multiple stakeholders as part of a global management team.
• Strong communication skills with the ability to manage local and international relationships across an organization.
• Attention to detail and a “hands on” approach to management of work with local managers, driving process change and improve efficiency and control.
• Familiar working knowledge of associated technology.
• The job holder would be expected to do a APAC/UK shift, with a potential rotation to do other shifts if required.

What additional skills will be good to have? 

• Strong working relationships with peers in Operations roles across other regions.
• Strong working relationship with broader support teams – from Compliance, Change, Product Control and Front office.
• Excellent planning, time management and organizational skills.
• Evidence of process management knowledge with an ability to independently initiate process improvements and encourage the same in others.
• Knowledge of MS Office coupled with good numerical and analytical skills – be able to understand, analyze, and communicate data in a concise, logical and visually stimulating form. 
• Evidence of leadership skills, with a keen ability to build rapport and relationships with a wide and varied stakeholder base.
• Ability to speak and understand English fluently with exceptional business communication skills.
• Ability to see the big picture and drive strategic objectives without losing attention to detail.
• Able perform well in a high-pressure environment against tight timelines.