Job description
Global Private Banking & Wealth
HSBC Global Private Banking helps high net worth and ultra high net worth clients manage, grow and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for the future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.
We are currently seeking an experienced professional to join our team.
In this role, you will:
(1) Sales Management Process
• Collect effective business analytics to achieve high penetration of top themes and product ideas through systematic tracking and analysis
• Ensure the alignment of sales ideas to GIC / RIC view and relevant themes
• Ensure every sales initiative is very targeted by delineating IC client books according to product relevance/priority
• Support Market, Product and IC teams in driving sales campaigns and training programs
• Monitor trends of sales performance of Market and IC Teams and identify key gaps and opportunities for target achievement
• Ensure that client / market feedback is incorporated in the product / sales ideas
(2) Sales material and tools
• Ensure ICs and RMs are well equipped with best marketing materials available to ensure effective solicitation of product
• Develop consistency with how product and sales initiatives are presented to clients; typically requires cross-departmental work with marketing teams and L&C
• Liaising with PS to help with their product distribution presentation and timing
• Ensure that product and sales repository is properly structured to support an efficient end to end sales process for ICs and RMs
Accountabilities for Business, Customers and Stakeholders
• Design and implement a globally consistent, fair and effective sales management approach – including tools, MI, capability development and incentives
• Take the lead in incentive system design partnering with HR to achieve client and HSBC goals appropriately
• Monitor sales performance and productivity of the frontline via KPIs/agreed standards in line with agreed target operating model
• Use client insight/NPS to enhance a seamless and differentiated client experience, active participation in industry networks and other forums to seek ongoing opportunities to make it easier for clients to do business with us
Leadership & Teamwork
• Support Market head, China on strategic areas ensuring that the appropriate level of support is provided in response to needs relevant to sales and business management.
• Support Market head of PB China to drive performance targets and upskill team members through effective communication, performance management, development plans and reward and recognition practices.
• Encourage and enable constructive pan-region, cross-country and cross-business collaboration.
• Demonstrate Customer Centricity by thinking and acting beyond product sales.
• Adopt and champion the agile ways of working and participate in business value streams/ cross-functional teams.
• Demonstrate and champion a speak-up culture by challenging actions and behaviours that are not consistent with HSBC's policies and/or the best interests of the business and its customers.
Requirements
To be successful in the role, you should meet the following requirements:
Over 8 years of relevant business and product management experience in the banking industry, preferably Private Banking/ High Net Worth areas
University degree in Business or Finance
Sound knowledge of the Wealth/HNW/PB business model – i.e the customer proposition, tools, operations and the key financial performance drivers.
Excellent knowledge of HNW products, solutions and the market (i.e advisory, mutual funds discretionary, alternatives, structured products, ESG, impact investing, insurance/wealth planning etc.)
Ability to work in a multi-function team and to establish credibility in front of colleagues and clients
Well versed in various MS office applications (ppt, excel etc)
Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
Proven ability to be a self-starter with energy and drive in a challenging and dynamic environment.
Fluent in both English and Chinese writing and Speaking is a must.
You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers
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Issued by HSBC Bank (China) Company Limited