HSBC Group

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.  

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

We are currently seeking an experienced individual to join this team in the role of Cashier (known internally as Customer Service Representative)

A branch based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and drive to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.

In this role, you will: 

•         Accurately and promptly resolve customer queries and requests.

•         Deliver an exceptional customer service experience.

•         Ensure accurate cashiering activities.

•         Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.

To be successful in this role you should meet the following requirements:

•         Have a passion for continuously delivering a superior customer service.

•         Pride yourself in consistently delivering a personalised, friendly and efficient service at all times.

•         Uphold high standards of quality ensuring accuracy.

•         Previous experience working in a customer focused environment

•         Demonstrate strong communication skills which will enable you to engage in effective conversations with customers to build strong professional rapport

 Continue to grow with internal opportunities. 

For further details and application information please click “Apply” 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.


If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500