Job Advert Details
Business: AUSTRALIA CARDS MANILA
Open positions: 1
Role Title: PROCESSOR ACCT SERVICING AND MNT
Global Career Band: 8
Location: Quezon City, Philippines
Recruiter Name : Edward Palma
Why join us?
The department deals with card maintenance, consumer disputes and constantly works towards protecting the Bank and our customers from losses.
The Opportunity:
The role holder will have to manage diverse range of processes within Au Cards and manage complex processes in a changing environment, evaluating operational impacts and manage change implementation.
What you’ll do:
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues, account management in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Receives / makes customer calls in a call center environment. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
Qualifications
What you will need to succeed in the role:
- Excellent communication skills both verbal and written (E)
- Knowledge of, and experience in problem solving techniques (E)
- Ability to learn quickly and transfer knowledge appropriately (E)
- Ability to meet tight deadlines (E)
- Ability to build rapport with, and relate to a wide range of people (D)
- Decision making based on experience, judgment (E)
- Self-Driven (E)
- Ability to multi-task and work under pressure (E)
- Ability to challenge the norm and to identify innovative solutions to improve processes and procedures (D)
- All applicants must have successfully completed their probation period
- Employees must meet performance and behavioural standards as defined in the policy.
What additional skills will be good to have?
- Proven ability to prioritise workload effectively in line with business priorities.
- Reporting and MS Office skills
- Operates effectively across cultures and in multi-cultural diverse work environments
- Experience of working with multiple regional teams’ desirable.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC HDPP***
* The information contained in this job description is a true and accurate reflection of the job as specified.
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have a minimum performance rating of Good in the last year end appraisal
- All applicants should have served at least 18 months in their current functional role and department
- Applicant should inform respective Line Manager prior to submitting an application
- Application form should be submitted on CareerLink along with their current CV
- All the completed applications should be submitted on CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual. "
Recruiter name
Edward Palma
Recruiter email
edward.o.palma@hsbc.com.ph