Job Advert Details


Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity
The role holder will work closely with the Quality Assurance and CDD Advisory located in UK and Kraków Team to ensure completion at required quality standards. This role includes an element of coaching and training of CDD based on trends from QA to maintain compliance, sharing best practices in order to drive improvements in customer service, quality and consistency against standards and frameworks. The role holder will use the appropriate internal and Global frameworks: Global Standards (GS) and Financial Crime Compliance (FCC) related activities, including the completion of Enhanced Due Diligence, Sanctions and recognition of High Risk/SCC accounts.

The role holder will review a sample of completed Periodic Reviews / Account Opening cases to ensure all areas of risk and financial crime risk are considered by the business and the Periodic Review specialist(s) / Account Opening Specialists / RMs and work with them to ensure the correct remedial action taken in line with the Banks’ attitude to risk.

What you’ll do
    • Work Ensuring that Customer Due Diligence (CDD) processes comply with internal and regulatory requirements including verification of periodic reviews and account opening.
    • Analyse quality assurance results, identify errors and report trends to GSC KYC teams, Front Office, and other stakeholders.
    • Organise and deliver  training on CDD standards and share best practices to improve process quality.
    • Provide support to the Quality Assurance and CDD Advisory teams by offering policy advice and handling ad hoc tasks.
    • Maintain strong relationships with offshore and onshore teams, Relationship Managers and departments such as FCC, Legal and Tax.
    • Identify and escalate risk areas, adhering to compliance standards managing internal controls.
    • Continuously analyse and optimise processes to enhance efficiency quality and compliance.
    • Regularly review KPIs and implement corrective actions to meet established standards.

What you need to have to succeed in this role
    • In-depth understanding of Customer Due Diligence (CDD) policies, procedures and standards.
    • Working knowledge of Anti-Money Laundering (AML), regulatory compliance and controls within the banking and financial services industry, with at least 2-3 years of relevant experience.
    • Proficiency in problem-solving, negotiation, organization and cross-functional collaboration.
    • Provel ability to coach, teach and mentor others effectively.
    • Excellent written and verbal communication in English, displaying patience, empathy and clarity at all levels.
    • Capacity to thrive in a high-volume, fast-paced environment while maintaining a high degree of accuracy.
    • Self-motivated with the ability to work independently and take initiative.
    • A flexible and dependable attitude, embracing diverse ideas and cultures while maintaining personal accountability and fostering collaboration.

What we offer
    • Competitive salary
    • Annual performance-based bonus
    • Additional bonuses for recognition awards
    • Multisport card
    • Private medical care
    • Life insurance
    • One-time reimbursement of home office set-up (up to 800 PLN).
    • Corporate parties & events
    • CSR initiatives
    • Nursery discounts
    • Language classes
    • Financial support with trainings and education
    • Social fund
    • Flexible working hours
    • Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:
    • Online behavioural test (for external candidates only)
    • Telephone screen (for external candidates only)
    • Job Interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Recruiter name
Monika Pietranek
Recruiter email
monika.pietranek@hsbc.com
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