HSBC Group

Third Party Engagement Manager

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Here at HSBC Australia we have an exciting opportunity for Third Party Engagement Manager to join our team in Parramatta reporting into the Head of Third Party Engagement Management. In this position, you manage the relationships of vendors that sit within AUH Global Operations throughout the contract lifecycle. You will be responsible for providing effective vendor risk and supplier management to ensure that HSBC meets its operational, business and/or regulatory requirements to mitigate any regulatory breaches, civil or monetary penalties and to avoid any damage to shareholder value and reputation/brand image. In addition, you will also be responsible for driving ‘best in class’ performance through effective management of vendor Service Level Agreements and industry practices, whilst seeking out opportunities to enhance the business relationship and performance through exploring opportunities to enhance the relationship.

Responsibilities:

• Maintain vendor relationship, understand operational services, and perform supplier management activities, ensuring all risks are controlled and contractual obligations met.
• Responsible for defining and maintaining vendor risk and control activities, ensuring appropriate governance and oversight in place with appropriate MI produced to allow effective management of supplier performance. 
• Responsible for managing operational service performance/outages
• Responsible for change and expense management ensuring approved projects are owned and managed
• Partner with the Risk function to ensure Risk Management policies are fully embedded and monitored
• Partner with key business areas who utilize similar services to ensure strong analytical capabilities are in place.
• Ensure application of HSBC Third Party Risk Framework across all managed vendors.
• Undertake cost management against supplier contracts, ensuring value for money is obtained for each supplier

Requirements:

• Good understanding of operational risk and controls, preferably gained through experience in front line and risk roles
• A good understanding of the Group’s Operational Risk Framework
• Demonstrable experience of managing operational risk within appetite during operational change and re-organisation
• Knowledge of the changing regulatory environment
• Significant experience of implementing control frameworks
• Strong influencing and negotiation

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.