HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. 

Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

We are currently seeking a high calibre professional to join our team as an Operations Resilience Analyst, Chief Control Office.

Principal Responsibilities

·       Accountable for supporting the delivery of the Operational Resilience programme for HSBC, Hong Kong (AMH), to make sure that implementation remains aligned with business and regulatory measures.

·       Support the AMH businesses to map business processes and underlying operational assets related to Critical Operations based on the overarching framework for Operational Resilience, including the key standards and the requirements under HKMA SPM OR-2.

·       Accountable for supporting the reporting of status of the implementation of framework and AMH’s OR-2 compliance plan, ensuring that milestones are achieved in a timely manner by the business and functional teams who need to implement against the appropriate frameworks and standards.

·       Support the AMH Operational Resilience team to represent Executive Management and Board members globally through supporting AMH businesses in the production of key artefacts relating to Operational Resilience Frameworks.

·       Partner with Businesses, Technology and other key functions (Risk, Internal / External Audit) to ensure a holistic view of Operational Resilience are delivered to a quality standard on time. The Analyst will work with the Operational Resilience Manager and should have a high level of flexibility to consult with the accountable parties of the programme at all levels.

·       Adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct.

·       Ensure that all deliverables to your stakeholders are concise, precise, impactful and actionable.

·       The role will involve supporting the AMH Operational Resilience team and Hong Kong Chief Operating Officer with a number of high-profile and critical deliverables that will require the input and collaboration of a large set of senior business stakeholders across the wider bank’s organisation.

·       Identify areas of improvement in embedding Operational Resilience frameworks and standards in AMH, working closely with business teams and functional areas.

·       Support stakeholder engagement across a wide variety of AMH stakeholders with minimal supervision.

·       Demonstrate teamwork and collaboration values in interactions with members of the Operational Resilience team.

·       Support AMH Operational Resilience team to oversee Business lines and functional areas to ensure the successful embedding of operational resilience frameworks through governance.

·       Previous experience in transformation programmes support within a global organisation, working across cultures and within a complex matrix structure.

·       Proven track record in project governance/reporting.

·       Preferably business analysis experience, including requirements gathering and design techniques.

·       Experience of using analysis techniques in a change environment, with a mix of business, operations and technology focused projects.

·       Overall financial services industry knowledge

·       Ability to communicate effectively to build relationships and influence key internal stakeholders and able to articulate status of activities and milestones in a concise and understandable manner.

·       Strong relationship management, collaboration with experience of positive, challenging interactions with stakeholders

·       Assertive, proactive and proven ability to work independently to drive action and report status including governance papers in order to implement relevant strategies that enable safe growth of HSBC.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.