Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Head of Market Activation, Global Transformation Centers.
Business: Global Transformation
Principal responsibilities
Customers / Stakeholders
- The role holder will work with Value Streams across business and technology, primary engagement with VS MA leads (where these exist) to ensure that resources are available to support VSIP deliverables
- Actively engaged with local Market Digital teams and their business stakeholders, to ensure digital change is embedded
- Proactive leadership of a portfolio of digital initiatives highlighting and taking action to mitigate risks and issues, ensuring deliveries are on time and to quality standards with minimal disruption.
Leadership & Teamwork
- Lead role working with WPB teams and Markets to ensure that all activity to support release of new features is planned and governed to time/quality.
- Provide Subject Matter Expertise (SME) across all areas of responsibility.
- Passionate about the change agenda and a role model across the stakeholder group
- Lead eams of Digital Market Activation Managers, developing and enhancing change capabilities across the wider teams, promoting best practice and re-use globally.
Operational Effectiveness & Control:
- Ensure change control and governance aligned to bank standards and replicated throughout deliveries to ensure key responsibilities meet FIM requirements Ensure clear roles and responsibilities are met and that individual and team ownership of tasks meets agreed timeline
- Identify key risks, issues and interdependencies and provide appropriate mitigation strategies or escalation as appropriate.
- Support audit / independent programme assessments as required.
- Ensure HSBC is not put at any operational or reputational Risk.
Requisitos
- Experience of leading Market Activation activity across a number of VS or Markets and working directly with individual markets or a region to support local business readiness activity needed for delivery of digital change.
- Experience leading teams, from recruitment through to performance management
- Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence.
- Experience with resource management and optimisation
- Strong planning and governance skills
- Subject Matter Expertise of digital channels, including technical, market place and customer considerations.
- Subject Matter Expertise in internal/external communications, operational impact assessment, training, migration and implementation planning.
- Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business ensuring that robust GTM plans are in place and benefits are realised from digital investment.
- Highly developed communication skills, both written and verbal, to explain complex or technical issues
- Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
- Good understanding of project methodology, frameworks and best practice
- Ability to take a portfolio view and effectively manage multiple market deliveries whilst ensuring each project runs effectively.
- Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***