HSBC Group

Why join us?

MSS Operations Strategy and Change is a dedicated team of 'change experts' that help plan, design and deliver the implementation of change initiatives for MSS Operations. Combining our change expertise with operations knowledge and network, we work hand in hand with the business and delivery partners globally to lead, manage and deliver the digital transformation goals. We adopt a structured approach and offer a number of value-add services from ideation, initiation, right through execution and closure.

We are a trusted partner to MSS Operations in leading the digital transformation initiatives across multiple functional product and asset classes, delivering key strategic, regulatory and optimization outcomes.

What you’ll do:

The role holder will

• Provide SME knowledge on key projects of the Clearing and Settlement programme
• Identify and implement improvements in existing End to End processes for the Clearing and Settlement Utility
• Partner with senior stakeholders in Operations and Product on the identification of opportunities which align to the Operations vision and Product roadmap to deliver both operational efficiencies and improve the client experience.
• Partner with the Product Delivery and IT teams on the design and implementation of programme solutions
• Assist in executing transition for clients into new Product which includes asset transfers, client static validation, onboarding requirements assessment and completing transition for clients with legacy models.
• Highlight risk and dependencies proactively which impede programme delivery.
• Assist in go live activities including client issue management.

Impact on the Business:

• Deliver the outcomes of Rubix across the 7 C’s of Colleague, Client, Cost, Capacity, Commercial, Control and Climate
• Rubix will transform the operating model for Clearing and Settlement and for the Custody business
• The programme will enable a more efficient and scalable model which will improve the client experience whilst enabling future business growth.

Active Engagement with Customers / Stakeholders:

• Operations senior management team
• Senior Product owners within the Securities Services business
• Programme and project leads
• Vendor and IT teams
• Central Change PMO and Risk Stewards

Team Work:

• Work in a collaborative manner with key stakeholders with key partners in the value stream across Securities Services Product, Product Delivery and IT.
• The team is global in nature so whilst some of the activities will be completed in person in Kuala Lumpur, there will be a need to work as part of the global team spanning multiple Custody operating locations.

Management of Risk:

• Strong awareness of the factors which might lead to financial loss and those mitigating controls to prevent such losses.
• Strong awareness of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerations.
• Appropriate capture and escalation of key risks & issues relating to the delivery of the individual projects, taking action as appropriate to mitigate the risks from preventing successful delivery. 

Observation of Internal Controls:

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

What you will need to succeed in the role

• Proven ability in successfully identifying, designing and implementing automation solutions to complex operational challenges.
• Understanding of the changing nature of the operating environment due to internal and external demands
• Ability to act on initiative and to drive work independently in a fast pace and deadline driven environment.
• Custody business knowledge is preferred, spanning Global Custody or Direct Custody and Clearing or alternatively other securities post-trade experience.
• Strong knowledge of financial services, operations as a function, asset classes, products and industry wide systems and processes
• Good understanding of operational risk frameworks, including non-financial risk and how the operational strategy enhances the risk profile.
• Advocate for change with a focus on execution. Experience in leveraging available and emerging best in class technologies to benefit the wider change agenda and ultimately business outcome.
• Strong written and verbal communication skills and experience in influencing a senior set of sponsors and stakeholders.

What additional skills will be good to have?

Formal change management certification, PMP, Prince 2 Six Sigma/ Business Process Reengineering qualifications (e.g Yellow/Green belt) would be a benefit.