Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Business: Enterprise Technology L3

Principal responsibilities

  • Drive the business value outcomes through smooth production working by the support teams. Own and manage Incidents, Problem records and Change management, per HSBC ITIL standards.
  • Ensure that crisis is managed well with periodic updates to business and stakeholders. Understanding changing stakeholder expectations and fulfill them.
  • Improve the alerting and monitoring mechanism for early detection of incidents.
  • Work closely with the Engineering / product team to ensure automation of the Production processes. Promote Site Reliability Engineering culture.
  • Work with horizontal team which is responsible for DevOps, Infrastructure management, Tooling / Automations and Service Quality management team – be a point of contact for individual Application Delivery teams for any DevOPS and Infra Contact and support in all relevant activities like New Infra Procurement, Build & Setup, Periodic Infra Capacity Review & Upgrades, Environment Vulnerability fix, SSL
  • Security Licenses renewals, LDAP Setup, DevOps Pipeline Build, Code Vulnerability and Scanning Setup etc.
  • Work with various HSBC Centralized Infrastructure teams (Server, DB, Middleware, Cloud Support etc.) for Infrastructure lifecycle management right from building New Infrastructure, Maintenance & decommission.
  • Part of our DevOPS Practices responsible for Build and Maintain DevOps and CICD pipeline for various Projects. Implementation of the
  • Continuous Integration pipeline using GitHub, Performance Centre and Jenkins or other tools
  • Work with HSBC centralized Cybersecurity, Application Vulnerability teams to Plan & Remediate Security and Vulnerability issues and findings
  • Own/participate all Infrastructure related Projects like Periodic Infrastructure Ever greening, Data Center Migration, DR scenarios Testing & proof of success, etc.
  • Work with HSBC Centralized Infrastructure teams for periodic Server Maintenance, Patches, Upgrades and Ever-greening etc.
  • Create/own all DevOps & Infrastructure related Documentations like Server & DB Inventory, Disaster Recovery Scenarios & Planning,
  • DB/Storage Backup Policy, Periodic Infra Activities/Certifications, CI CD Pipelines and Maintenance etc.
Requisitos
  • 4 to 7 years of hands on work experience in a DevOPS and/or Infrastructure facing Role
  • Strong Production Support / Infrastructure Support experience is a must.
  • Risk and Compliance. Knowledge of Production Support processes and procedures (Change, Incident, Problem & Service management). 
  • Knowledge of patching and vulnerability management practices.
  • Strong understanding of Linux & Windows platforms with hands-on experience in solving App/Infra issues
  • Good understanding of DevOps operating model and tools such as Jenkins/Ansible/Github.
  • Understanding of production monitoring tool such as (e.g. AppDynamics/Grafana/Splunk)
  • Work independently to analyse and resolve production problems and work with global team across time zones to resolve them.
  • Knowledge of Agile delivery processes and Devops practices
  • Must be able to work cross functionally and effectively communicate with co-workers and all levels both verbally and written.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Software Development (GuangDong) Limited***

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