Job description
Business: Digital Business Services, Credit Services
Open positions: 2
Role Title: Assistant Manager QC - Credit Services, GSC's
Global Career Band: 7
Location (Country / City ): Hyderabad
Recruiter Name : Chiransha Gupta
Why join us?
Credit Services is an end-to-end Credit Risk Management Business Service for Operating entities across the HSBC Group in Commercial Banking. It spans across the entire Credit Risk Management Value Chain starting from Preparation and On-boarding of a Credit Application in the Bank’s system and financial spreading followed by Credit Disbursement, Risk Monitoring, Control and Management.
The Opportunity:
The aim of this job is to process efficiently of Credit Operations activities as per the guided procedures and policies. The job holder will strive to improve the efficiency of the self by continuous learning and practice. The Credit Operation functions would include all the Pre and post approval activities (E2E) viz. CARM creation (new) for both CMB and RBWM business.
What you’ll do:
- Understanding Loans and mortgages, Credit Services and be able to process request/complex transaction.
- Be able to conduct Quality checks for the process and able to effectively resolve the queries of the team about Credit process.
- To be able to understand and work on the limit mismatches between different systems (HUB and CARM)
- Research on the different categories of mismatches and resolve those by connecting with relevant stake holders.
- Able to produce the MI report for all the mismatches with reasons for daily/weekly/monthly reporting purpose.
- To communicate with RMs (written / verbal) to ensure that the request is in line with the Credit Policies
- To implement the Credit policies / procedures laid out by the Credit Risk Management.
- Achieve and exceed relevant process targets in line with business objectives.
- Acquire and update knowledge on the process, procedures, and products on an ongoing basis.
- Candidate should be proficient in Microsoft office tools and excel.
- Delight external customers by providing excellent service.
- Be a single point of contact for the onshore region concerned and should be able to handle issues & escalations from the team.
- Analyze business trends, establish volume forecasting and plan for effective capacity/resource utilization.
- Ensure usage of Production Management Tools.
- Manage work for quality and ensure compliance with audit requirements.
- Drive constant improvement in the quality of service provided to Business partners and external customers.
- Manage the timely processing of all instructions with good quality level .ie. SLA management/ Work allocation
- Handling high value transactions with utmost care given the inherent operational risk.
- Ensure Training for the new staff is planned & executed on time and monitor performance including signoffs.
- Building positive and professional relationships with Business Partners and colleague in other areas.
- Motivate teams working in a challenging operational environment working different shifts.
Requisitos
What you will need to succeed in the role:
- MBA Finance / B.Com / M.Com
- Prior experience in Commercial Lending / Credit Services is desirable
- Good understanding of Financial and covenants reports
- To be willing to work in shifts (Night/Weekends)
What additional skills will be good to have?
- Good Knowledge in Excel
- Excellent Communication Skills.
- Good Accounting/Financial knowledge.
- Experience of building and maintaining strong relations with the Business Units
Link to Candidate User Guide:
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nombre del recruiter
Chiransha Gupta
Email del recruiter
chiransha.gupta@hsbc.co.in