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At HSBC Bermuda, we’re a trusted international organisation, offering a full range of banking services to personal and commercial customers. Our purpose is opening up a world of opportunity for our customers and employees. By joining our International Wealth & Premier Banking team (IWPB), you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible. We need talent like you to help evolve and grow our business.

We are currently seeking an experienced individual to join this team in the role of Distribution Support Manager.

The role of the Distribution Support Manager will support and assist in the development and implementation of specific business objectives. Acting as SME, representing Distribution through a number of work-streams and providing administrative, planning and coordination support. Role holders will exercise confidentiality, tact and diplomacy skills and will have sufficient expertise in their area. 

In this role, you will: 

• Assist with the execution of business initiatives and activities in support of business aims including involvement in streamlining activities, project deployment and channel optimization.
• Provide administrative support such as document management, drafting presentations, record management and basic data analysis. 
• Perform tasks relating to our Incentive Framework, engaging with local management and Global Incentives Team.
• Conduct risk and control reviews, testing and analysis to ensure Distribution risk framework is operating as expected.
• Tasks will often be highly sensitive and confidential, unpredictable and often time sensitive. As such the role requires the ability to prioritise work to meet multiple deadlines and be able to work flexibly to adjust to time critical requests.  
• Be managed by the Head of Quality, Control & Distribution Support and will be afforded oversight and be guided accordingly, however the jobholder must exercise a level of autonomy in contributing to the resolution of live issues.

To be successful in this role you should meet the following requirements: 

• Prior experience of working in or with our branch network desired but not essential.
• High level of organisation, ability to prioritise work to meet multiple deadlines and be able to work flexibly to adjust to time critical requests.   
• Previous experience supporting senior management, with a track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change and deliver projects.
• Strong written and verbal communication skills.  
• A comprehensive understanding of risk management and a proven track record in ensuring compliance with regulatory processes. 
• Experience in identifying, managing, and mitigating risk within a Branch & Distribution environment
• Strong interpersonal skills and have the ability to develop good relationships quickly across a wide range of functions. 
• Proficient in all Microsoft Office products with a focus on excel skills. 


When you join HSBC, you’ll enjoy a supportive culture, a highly energised team, and have access to exciting opportunities and benefits, such as: 

• Salary and benefits designed to give you a solid foundation for the present and future 
• Mentoring, coaching, and training to upskill yourself, including word-class learning opportunities 
• Flexible working environment  
• Range of resources to support your mental, physical, and social well-being
• Opportunities to work internationally, and join a range of Employee Resource Groups