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Your career opportunity
Global HUB and Core Banking Support (GHCS) is an equal opportunity provider committed to building a culture where all employees are valued, respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons with required experience, irrespective of known differences. We consider all applications based on merit and suitability to the role.
GHCS provides first line support which includes, All Core banking systems/platforms related manager functions, UAM activities, Core banking system functionality support, data extraction, global projects while providing, standing data table management and core holiday table management under custodian support to the group
What you’ll do
- Ensure that all Core banking systems/platform functions are performed in line with BIM Vol 2 – Administration, Control and Retail Banking Operations and MI is released in accordance with the group standards on information security procedures and policies.
- Act as custodian for all Core banking systems/platform standing data table maintenances, recording usage, and issuing new codes when requested and be responsible for approving key attributes in consultation with relevant regional/Global teams.
- Investigate and respond to functionality problems, manage set up of parameters in Core banking systems /platforms, maintain standing data (SD) tables to ensure expected results to support business requirements.
- Demonstrate a high degree of analytical skills to ensure business problems are questioned, understood and the solutions proposed/suggested are cost effective and timely.
- To provide excellent customer service by ensuring the responses are accurate, meaningful and contain relevant and constructive information; assisting in establishing robust processes and that these processes operate efficiently and effectively, while maintaining the agreed SLA/PLA.
- Subject matter expertise to business partners on system related improvement ideas and income generating or cost saving opportunities that could be explored to increase business profitability which is in line with the business objectives.
- Ensure that issues/problems are fully analysed and resolved within reasonable time scales. Appropriate action is taken to prevent recurrence where necessary. Major issues identified and recorded / reported appropriately.
What you need to have to succeed in this role
- Experience in project work including working on system enhancement projects.
- Ability to self-direct and self-motivate in an ever-changing environment.
- Ability to understand and follow Group risk management policies.
- To have excellent internal/external customer service.
- Ability to learn new systems within a short period of time.
- Proven team player with the ability to collaborate effectively with other teams.
- SQL knowledge will be an added advantage.
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test
- Telephone screen
- Zoom interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Nombre del recruiter
Monika Ciecholewska
Email del recruiter
monika.ciecholewska@hsbc.com