HSBC Group

GCB 4

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region.

Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Senior Manager Customer Performance.

Principal Responsibilities

• Partner with markets to execute customer-related activities effectively
• Engage with key stakeholders in Product, Risk, Compliance, and COO for Global Insurance customer management
• Lead the engagement, acquisition and retention of prospects and customers
• Developing and implementing new propositions across markets
• Conduct market analysis to identify customer needs and competitor positioning
• Lead customer performance management for global insurance
• Identify opportunities to enhance customer experience and outcomes
• Utilize strong communication and presentation skills to influence all levels of the organization
• Apply strong analytical skills to translate customer insights into actionable strategies
• Demonstrate a proven ability to develop and implement customer initiatives that drive business growth and improve customer outcomes

• Degree graduate with proven experience in a senior management role, preferably within the insurance industry
• Fluency in English and Chinese
• Strong track record of acquiring new insurance customers and implementing successful customer initiatives
• Excellent interpersonal skills to collaborate effectively with internal and external stakeholders
• Proficient in conducting market analysis and utilizing insights for strategic decision-making
• Exceptional communication and presentation abilities to influence organizational strategies effectively
• Strategic thinker with a focus on driving business growth through customer-centric approaches

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.