HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Join our innovative and dynamic team at Global Payments Solutions (GPS) as a Solution Architect within our GPS Client Implementation & Integration team. At HSBC, Client Implementation & Integration play a critical role in converting Global Payments Solutions offerings into tangible value for our clients, ensuring satisfaction and creating a foundation for a lasting relationship.

The Solution Architect (GCB4) is responsible for gathering a detailed understanding of the client’s technical and operational requirements and translating this into a design that delivers a robust and effective solution, aligned to the clients business objectives, typically aimed at treasury transformation and payment/collection efficiency.

Role overview

• Undertake requirement gathering, design and documentation of detailed solution designs that ensure clients can seamlessly integrate new channels, products, and services into their operations
• Continuously look for innovative ways to add value for the client and promote HSBC’s world class implementation and integration experience
• Apply comprehensive capability knowledge and experience of GPS payment, liquidity, collections, and digital integration (H2H, Treasury APIs, SWIFT) to deliver solution designs that meet both functional and non-functional (i.e. operating hours, cut-off times, volumes, weekend processing) client needs, and can be implemented in the timeframe required
• Proactively identify capability gaps on bank and/or client side that will influence the success of the implementation and provide alternatives where necessary during project execution to derisk the delivery
• Keep on top of industry trends, emerging technologies, competitor offerings and changes in payment regulations to support your advisory and problem-solving capabilities
• Apply experience implementing treasury transformation projects, sharing learnings and best practises to guide development of solutions and inform the implementation plan
• Be available to the Project Manager throughout the project lifecycle to consult on risks, issues, dependencies, project planning and testing approach including test case definition
• Liaise with Product Managers and Technology SMEs as required to support solution design activities, establish strong internal network to support client success

Your day-to-day responsibilities will include

• Facilitate client workshops to understand their business goals and current pain-points across treasury, payment and collection processes. Drive a line of questioning to clients to uncover opportunities for optimization, automation and faster integration of information to support decisions and actions. This may include TMS or ERP upgrade
• Support pre-mandate and RFI/RFP requests, providing GPS Sales and/or clients with technical expertise to develop appropriate solutions and proposals   
• Finalise product and technical solutions post-mandate, elaborating the statement of work to reflect a comprehensive via of the solution to align client expectations and implementation plans
• Work with the Project Manager to inform the project plan and identify potential risks or dependencies
• Cultivate and nurture strong, trusted relationships with clients and third-parties through open and proactive communication, demonstrating an understanding their business needs
• Manage a varied portfolio of complex, global projects, including piloting new products/services
• Feedback to the GPS Product and Digital teams on the competitive market landscape and client specific requirements, to help drive product enhancements and developments

For this role, HSBC targets a pay range between $75,000.00 and $158,100.00.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• A subject matter expert of Global Payment Solutions capabilities across payments, collections and liquidity, and their underlying systems and processes
• A subject matter expert of HSBC Digital channels and their underlying systems and processes. Knowledge of domestic payment clearing, international rails and industry standard formats i.e. ISO20022 is key
• Knowledge of industry changes and project management/transformation best practises
• Strong experience working in customer facing roles, tailoring solutions to various client sectors.
• A track record of delivering large, complex and global change for clients
• Excellent communication, influencing and presentation skills, both verbal and written, with ability to adapt style and approach to the audience (break down technical or complex problems so they can be easily understood by stakeholders with less technical understanding)
• Additional languages are an asset

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.