Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Retail Distribution – Branch Operations Management
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management
We are currently seeking high caliber professionals to join our department as Assistant Services Management and Staff Experience Manager.
Principal responsibilities
- Plan ,organize and implement staff value, recognition, engagement initiatives, team building and community activities in line with the bank and people strategies in Retail Distribution
- Collect voices feedback from frontline and facilitate management to enhance customer experience, work efficiency and staff well-being
- Collaborate with branch coordinators to manage operational effectiveness, propose initiatives and share the best practices to network
- Provide day-to-day administrative and logistics support for all our engagement activities and events
- Participating in project planning activities, progress tracking, resource monitoring, budget monitoring and quality management
- Work with the team to react to customer service issues, customer complaints and business opportunities
- Working closely with the Branch People Manager to boost up the service momentum
Requirements
- University degree in Business Administration or other relevant qualifications
- Around 3 years’ experience in retail banking, with good understanding of branch operations, business planning and project management skills
- Strong negotiation, problem-solving and interpersonal skills
- Self-motivated with an ability to work under pressure
- Great sense of ownership and high level of customer centricity mindset with dedication to deliver exceptional quality services for customers
- Proficiency in both English and Chinese with sound knowledge of application software
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.