Job description
A Career with HANGSENG-CN
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. /EL
In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on our purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
To apply for a position in the Hang Seng China, all applicants or staff of third party vendors must read and acknowledge the following Personal Information Protection Policy for Job Applicant and Third Party Vendor's Staff carefully.
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join us and your future will be rich with potential.
We are currently seeking a high calibre professional to join our team as an Customer Service Representative GZU.
Principal responsibilities
- To provide a consistently satisfied & accurate customer service over phone to the bank’s potential/existing customers
- Well handling general enquiries and providing adequate/suitable banking products/solutions
- To proactively acquire potential customers for all sales departments via various sales referral generating activities in way of inbound enquiry / cross-selling and outbound telesales program
- To comply with all relevant laws, rules and codes with which the business has to comply
- Adapt to shift arrangement
Requirements
- College education and above
- 1 year customer services related working experience
- PC Knowledge especially in spreadsheet reports, HUB, CTW/OBO
- Fluent Spoken English Cantonese and Putonghua
- A pleasant sounding voice, logical thinking and presentation
- Solid phone service/selling skill and proactive working attitude will be a must
You’ll achieve more when you join Hang Seng
https://mycareer.hsbc.com/hasetalentcommunity
Issued by Hang Seng Bank (China) Limited