Job Advert Details
The Onboarding and Know Your Customer (OBKYC) Enabler Value Stream has been established to deliver common, group-wide onboarding and KYC capabilities and services. It brings together business, operations and technology colleagues to co-design and build solutions to deliver better products and services for our customers.
This value stream is intended to deliver towards our Future State Architecture (FSA) and the Digital Acceleration Programme - enabling a consistent approach in how we deliver change across the bank to facilitate improving the experience of our customers, the resilience of our infrastructure, and allow us to embrace innovative technologies.
Our global businesses, operations and technology teams work closely together to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely.
We are investing heavily across these domains, and to accelerate achieving our vision, we are seeking an experienced professional for a role of Head of Regulatory and Divestiture Programmes to join the Client Services and OBKYC Technology.
This is a senior leadership role responsible for the successful delivery of large-scale regulatory and business-driven technology initiatives across OBKYC/ CIB Client Services Technology. The role holder will oversee a team of approximately 160 technologists based primarily in the Poland Technology Centre.
This role provides both strategic and operational leadership, ensuring delivery excellence, adherence to regulatory and internal control standards, and alignment with the broader CIB Technology strategy.
Your responsibilities
- Lead the execution of global technology programmes within CIB Client Services Technology
- Ensure effective governance, risk management, and control oversight across technology programmes.
- Drive delivery excellence through disciplined programme management, cost control, and adherence to timelines and quality standards.
- Partner closely with global stakeholders to ensure technology solutions fully meet regulatory expectations and business priorities.
- Provide oversight to ensure engineering standards are applied consistently and delivery quality is maintained within designated OBKYC Pillars
- Partner with wider CIB Client Services Technology leadership team to ensure alignment with technology strategy, drive innovation and oversee the development and delivery of cutting-edge solutions with a tight control around cost, schedule and quality aspects.
- Contribute to global workforce planning, recruitment, and talent development activities, including succession planning and capability building
- Provide strong entity leadership for 160+ CIB Client Services Technology permanent staff and contingent resources based in Poland that provide critical development and support capabilities to globally aligned delivery teams.
- Build and maintain a high-performing, inclusive, and empowered engineering CIB Client Services organisation in Poland, ensuring delivery capability, workforce stability and alignment with global objectives.
- Ensure the Poland site maintains compliance with all operational, data, and information security policies
- Actively collaborate with wider CIB Client Services Technology Leadership Team by ensuring the effective operation and on-going transformation of Poland based team
- Drive engagement and wellbeing initiatives, ensuring that work-life balance, professional development, and recognition remain core to the team culture
Information
- Proven track record in leading large-scale technology programmes within a regulated financial services environment.
- Experience managing multi-disciplinary teams of 100+ across engineering, delivery, and architecture.
- Strong understanding of financial regulatory frameworks and compliance standards.
- Demonstrated ability to operate within complex matrix organisations and influence at senior leadership level.
- Excellent understanding of software development methodologies such as SDLC, Agile, DevOps
- Strong governance, budget management, and vendor management skills.
- Management of business relationships globally to ensure and maintain relevance and appropriateness of Tech strategy to emerging business priorities
- Communication and engagement skills are critical to the success of the role. The successful candidate will carry a strong professional presence with the ability to engage and communicate throughout the breadth and depth of the organization.