HSBC Group

Business: Global Transformation Centre  

Open positions: 1

Role Title: Business Analyst GSC’s

Global Career Band: 5

Location (Country/City) : India - Bangalore / Hyderabad

Recruiter Name :  Sowmya BASAVARAJU

Why join us?

• The Group Transformation Centre (GTC) – Wealth and Personal Banking, sits within our Global Service Centre (GSC). It works with Global Businesses and Functions, to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally across the bank using best-in-class execution skills and delivers at pace to achieve the desired business outcomes on large, complex and cross-function projects. The team utilises a design-led approach and Agile Methodology to drive change and translate business intent into clearly defined outcomes.GTC delivers cost effective, flexible and outcome focused transformation through:
• Robust business analysis - working with the business to conceptualise solutions/operating models- Change adoption activities to seamlessly embed changeand drive benefits realisation
• Program and project management to drive momentum and deliver strategic changes, ensuring quality and pace

The Opportunity:

• Business Analysts are at the centre of how Global Transformation shapes, delivers and embeds change, acting as the point of contact between the business and IT. They work independently and require a high level of flexibility and the ability consult at all levels, developing good relationships with delivery partners and Global Functions. Business Analysts are expected to engage in multiple initiatives simultaneously, taking a lead role in larger projects and directing all analyst activity.They are typically responsible for requirements management, design, change management and implementation management.
• Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems-related projects and programmes, they support Software Delivery and IT Operations with the translation of business requirements into more detailed functional requirements, often representing the voice of the customer and business in these discussions.
• The Business Analyst’s change management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback.
• Business Analysts are also responsible for implementation management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and the early stages of implementation (e.g. pilot).
• In re-engineering projects, Business Analysts work closely with Process Consultants in analysing and re-engineering business processes.
• They will also often lead design workstreams or teams, managing other GTC Analysts, subject matter experts (SMEs) =and resources from our delivery partners

What you’ll do:

• Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and / or resolved
• Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve
• Uses systemic thinking and creativity in devising solution options
• Evaluates relative costs, benefits and obstacles of potential solutions before implementing
• Articulates or translates complex information in clear, meaningful and structured way to suit audience
• Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
• Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy
• Anticipates issues and risks and acts to mitigate these quickly
• Handles any unforeseen roadblocks swiftly and effectively
• Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
• Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
• Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.

Operational Performance:

• Defines requirements management, designs solutions and structures based on business requirements
• Identifies areas of impact on the target operating model and designs activities to mitigate impact
• Challenges business intent in a constructive manner
• Manages the change audience with communications, training and development.
• Supports the programme management with impact assessment for change requests

Capability and People Development:

• Promotes pace and energy within the team, understands differences between people as an opportunity to learn from varied viewpoints
• Supports others’ design efforts where they have relevant experience and operates in a collaborative manner
• Builds professional relationships and networks with people in or outside of the team as part of day-to-day work

What you will need to succeed in the role:

• Transformation skills (BA skills, Process Mapping, Data analysis and knowledge of SQL, Agile- experience with Agile Ways of Working, JIRA, Confluence)
• Cross functional Stakeholder Management (Business, IT, Data, Ops etc)
• Related Domain experience  - Channels / Contact Centre / Regulatory / Risk / Agile SDLC / Digital

Knowledge:

• Strong business analysis, requirements gathering and design technique skills
• Change management and implementation management techniques and approaches
• Basic business reengineering knowledge

Experience:

• Relevant experience in a business analysis role working on complex projects across countries or regions
• Overall financial services industry knowledge with specific functional expertise
• Experience in business analysis, solution design, change & implementation or consulting activities
• Analytical and problem solving skills
• Ability to work independently and proactively
• Experience with running meetings over video or teleconference
• Knowledge of MS Office and business analysis tools
• Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user
• Experience with transformation changes design & initiation (D&I) are an advantage
• Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Effective communication, inter-personal and negotiating skills
• Proven ability to work across regions,senior stakeholders and business sponsors

What additional skills will be good to have?

Capabilities

• Agile expertise
• Business Analysis & Design
• Business Case and Benefits Realisation
• Delivery at Pace
• Managing Change and Implementation
• Process Re-engineering
• Problem Solving and Critical Thinking
• Engaging with Customers, Stakeholders and Colleagues
• Working in a Dynamic Environment
• Working Responsibly

The following additional skills would be advantageous:

• Certified Business Analysis Professional (CBAP) – If not held, you would be expected to work towards the qualification
• Agile Certifications
• Design Thinking

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

***Issued By HSBC Electronic Data Processing (India) Private LTD***