HSBC Group

Why join us?

Build your career with an ever-growing, fast paced, dynamic team. A team which lives by “Speak Up” culture, who “works hard and plays hard”, who values diversity, who wants you to not just to stay but want to come to work, whose leaders will spend time with you, invest in your development, and promotes work – life balance. 

What you’ll do:

This role is mainly responsible in building, maintaining, and strengthening effective long-term relationships through managing a portfolio of customers / clients thereby create demand for HSBC banking product and services. This role focuses on generating revenue by growing and deepening banking relationships.

The role holder is responsible to:

• Broaden relationship through managing portfolio of existing and new high value customers / client to achieve individual targets and generate revenue for the organization.
• Monitor existing customer / client requirements and support in defining strategies and goals for development and management of high value portfolios.
• Liaise with other teams or departments to deliver service to clients to ensure high level of customer satisfaction. 
• Need to understand customer / client requirement and support in developing selling strategies.
• Support in partnering with referral sources received via leveraging existing relationships.
• Inform customer and clients about new products / insights for repeat business.

What you will need to succeed in the role:

• Must be flexible, customer centric and can thrive in a team environment seeking feedback and open to development. 
• Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution whiles catering to need-based solutions. 
• Ability to work in a high-volume, fast paced changing environment as required. 
• Proficiency with personal computers and basic software packages and specialized applications. 
• Excellent communication skills and is always polite and friendly. 
• Equipped to deal with customer conversations by displaying patience and empathy. 
• Ability to follow process and procedures to mitigate risk/errors. 
• Must be competent to handle a set of core skills required for the role which includes general banking and credit card queries. 

What additional skills will be good to have?

• Resilience in role will support the role holders in working in a busy work environment irrelevant of location. 
• Regular changes to procedures and advances in technology will regularly impact the role holder.  Therefore, pro-activeness and ability to embrace change will ensure success. 
• A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities. 
• Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.  
• As per business demand, candidates with immediate right to work locally and no relocation need will be prioritized.  

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

***Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd***

* The information contained in this job description is a true and accurate reflection of the job as specified.