Job Advert Details
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wholesales Banking (WSB) serves millions of businesses ranging from small to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 64 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high calibre professional to join our team as an GPS Client Service, Account Manager (GCB5).

Principal responsibilities:
  • Manage the provision of client service support to high-valued GLCM clients, ensuring client expectations are exceeded and HSBC offers a superior service to that of our competitors. Their role is to provide client liaison and partner with Senior Services Relationship Service Managers, Product Management and Operations to identify customized, competitive solutions.
  • Maintains and maximizes GPS revenue (both NII and NFI) and increase wallet share from customers
  • Contributes to the maintainin and improvement of GPS competitiveness
  • Understands the impact our competitors, local community and the external environment can have on our customer base, to ensure long term sustainable value
  • Ensure highest level of customer satisfaction and that the solutions of the Bank are delivered best-in-class.
  • Ensures defense and maximization of bank’s income levels from clients under assigned portfolio and at the same time safeguarding the Bank’s interests.
  • Develop strong relationships with all key stakeholders to provide an integrated and consistent customer experience across all delivery channels.
  • Cultivate an environment that supports diversity and reflects the HSBC brand and create a high performance culture.
  • Compliance – Ensure compliance with Group standards, regulatory and compliance requirements
  • Implementation of audit recommendations.
  • Minimum 10 years working in relevant experience  
  • Experience in client servicing, cash management or transaction banking
  • Experience in banking with strong and diverse knowledge of the Bank's products, services, systems, procedures and operations 
  • Ability to come up with design concepts and execute projects
  • Ability to demonstrate plans and progress through power point presentations
  • Excellent communication and influencing skills
  • Proficiency in MS Excel will be an advantage
  • Strong ability to develop effective working relationships with other stalk holders and colleagues S
  • Fluent in English. Proficiency in Mandarin is an advantage.
You’ll achieve more when you join HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited
Nom du recruteur
Sang THI THU Mai
Courriel de recruteur