Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Wealth and Personal Banking (WPB) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. Our ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in long term growth including expanding our Branch network and digital capability to deliver a premium service to our high net worth customers.

As a Premier Banking Manager based at George street branch, you will be responsible for being a trusted advisor to your own unique portfolio of high net-worth customers, ensuring the highest ethical standards and operational integrity.

Your main responsibilities will include:

•    Creating a connection with our customers by understanding their needs
•    Manage customer enquires in a timely and efficient manner.
•    Demonstrate HSBC values and behaviours.
•    Provide comprehensive and professional banking services while ensuring compliance with regulatory requirements and quality assurance standards.
•    Contribute to a collaborative team environment.


To be successful in this role, you will need:

  • A proven track record in customer excellence gained in banking as a Client Relationship Manager, Officer or Executive gained with the retail financial services sector
  • The desire to develop your financial expertise and grow your career
  • Ability to understand and provide solutions to meet individual customer needs by delivering first-class customer service and making a difference
  • Proven track of record in growing customer portfolios and a diverse range of high net worth customer portfolios
  • Relevant experience in personal lending products experience (including mortgage lending)
  • Higher School Certificate completion is essential and relevant tertiary qualifications will be highly regarded

Preference will be given to candidates who hold Australian or New Zealand PR/Citizenship or working rights or who can show they currently have unrestricted work rights in Australia with no limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.

Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels

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