HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=3025&company=hsbcholdin&st=462E232844458718A94A4635FF2562F94EACFFEA

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We have been created and crafted specifically to ensure a clear strategy and focus on what we across WPB UK do for our customers.  Bringing together teams from across WPB, Customer & International provides the cohesion, direction and delivery of excellent for our customers.  This role plays a key part in this overall objective.

This role is to be part of the Propositions and International Team, which is a high-profile team that supports and delivers high visibility initiatives, tasks and deliverables from across WPB. Please be advised this is a key time role of 0.6 fte.

We are seeking to build a team of talented and driven people, who are motivated to use their skills and flexibility to contribute to and collaborate across Customer & International on the priority activities and initiatives. With a primary focus on supporting the management and development of our key propositions in the UK, the role holder is required to support and manage initiatives that contribute to our propositions achieving maximum impact in terms of delivering for our customers, our revenue and our strategy. The role holder will work with Customer Journey owners and Product teams to ensure best outcome for our customers, with an initial focus on Personal Banking.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Work closely with UK and Group stakeholders to identify the market opportunity, our right to win and key risks and priorities in the implementation of revenue and customer advocacy opportunities.
• Take guidance and steer from key stakeholders to lead on the development of Personal Banking/Premier/High Value experiences, product functionalities and propositions to lead the capture of the identified opportunities.
• Provide support to Senior management in driving the WPB Group Segment Strategy, specifically for the Personal Banking and Premier Propositions, including performance and integrate them into the local market.
• Obsess about customers, champion ‘Growth mind-set’ across the organisation and support the targeted outcomes within the established Value Streams, adopting Agile working principles to leverage cross functional teams in co-creation activity.
• Work closely with Product and Journey teams, CRM, Customer Insights, Customer Experience, Wealth, Digital, Distribution team and 2LOD to define, build and launch best in class banking propositions which are relevant and meets the needs of our customers and sets us apart from the competition.
• Provide SME business input into product development and channel enhancement projects. Support in the alignment of proposition enhancement runways and contact strategies planned across HSBC UK distribution channels to ensure that the organisation unilaterally pivots towards customer.
• Establish an ‘always on’ approach to obsessing about customer needs today and in the future, using various insight, data analysis and competitor research, driving customer growth, engagement, digital adaptation and retention through a relevant reward scheme.
• Take a proactive approach in identifying, managing and escalating propositional risks, putting in place controls to ensure we always deliver a fair outcome to and for our customers. 

To be successful in this role you should meet the following requirements:

• Relevant experience within a customer focused, propositions environment with emphasis on Digital Customer Journeys. 
• The successful candidate will have exhibited strong relationship building and influencing ability across a matrix organization where much of their team does not directly report to them.
• A successful track record of leading, delivering and managing several complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success.
• Advanced communication and interpersonal skills, in particular a proven ability to articulate complex issues concisely and in simple language to support problem analysis with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations.
• Proven ability to work autonomously with a problem-solving mindset.
• The ideal candidate will have Communications/Marketing knowledge.

This role is a Hybrid working role with the base location as Birmingham.

This is a job share position working on a Monday and Friday with an additional overlap day throughout the week. The FTE for this role is 0.6.  

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://hsbcbank.plateau.com/learning/user/common/viewItemDetails.do?componentID=LDXX1066V-000-ENGBR&componentTypeID=VILT&fromSF=Y&revisionDate=1692279360000&menuGroup=Learning&menuItem=Cur&fromDeepLink=true&hideItemDetailsBackLink=true#/45F68431BD3F499418005342F6E92012

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).