Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Our Technology teams work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world; to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.
Our multi-disciplined Technology teams include amongst others: DevSecOps engineers, IT architects, front and back-end developers, infrastructure specialists, cybersecurity experts, and delivery, project and programme managers.
Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2021 and beyond, we are seeking a CSAT IT Service Management Lead to join the HSBC Cybersecurity Assessment and Testing team within Technology.
Brief overview of the business areas
Global Cybersecurity is responsible for enabling businesses and functions to manage their information, technology and cybersecurity risks by ensuring these are well-understood, and that controls used the manage such events are defined, assessed and implemented appropriately. Cybersecurity delivers this via objective, independent, professional and specialized subject matter experts. The role forms part of the 1LoD in relation to risk management framework.
The Cybersecurity Assessment and Testing (CSAT) function, part of Global Cybersecurity, is accountable for Vulnerability Management, Secure Development, Threat and Controls Assessment (threat modelling) and Third Party Security Assessment. The function drives the identification, capture, assessment, testing and ultimately the remediation of security defects, gaps and vulnerabilities across HSBC’s estate in concert with business and technology teams – on-premise, in the Cloud and resulting from third party engagements.
What you will be doing;
The CSAT IT Service Management Lead plays a vital role in the day to day running of vulnerability scanning and threat assessment capabilities. The role reports to the Head of CSAT Engineering and supports the wider CSAT leadership team. The role holder is required to engage with senior stakeholders globally and regionally.
Key Responsibilities
· Act as a key stakeholder in the lifecycle of all internal and 3rd party security tools, including procurement, design, development and delivery.
· Act as the IT Service Owner (ITSO) for 25+ IT services dealing with escalations and queries relating to the services.
· Management of a team of Technical Product Managers and ITSO delegates who are SMEs in their field and manage service delivery for their respective tools and services.
· Accountable for all governance, audit, regulatory and compliance requests including DR and Backup capabilities, control adherence and evergreening.
· Act as the Third Party Engagement Manager (TPEM) for all the team’s vendors, resulting in significant involvement in contract negotiations, governance, and relationship management.
· Working with the Governance Lead, define IT Service Management practices including Incident, Problem and Change management and support the wider team’s training. Drive efficiency and cost savings by optimising current operating models.
· Work closely with development and site reliability teams to ensure services are maintained and delivered on target.
· Develop enduring relationships with our Business and Control Owners who are responsible for the vulnerability scanning and threat assessment control objectives. Ensure the tooling is meeting their requirements and is operational to SLAs.
Requirements
To be successful in this role you must have proven experience in Service Management and Enterprise IT Service Ownership. You will be:
- An expert in Enterprise IT Service Management, including Incident, Problem and Change Management.
- ITIL v3 Certified as a minimum.
- Comfortable managing technical teams of at least 10-20 staff across different regions.
- Able to prove a track record of making strategic business decisions, considering relevant risks, long term implications, commercial realities and stakeholders' needs.
- An outstanding communicator at multiple levels.
- Able to pivot with rapidly changing priorities
- Experienced in the delivery of 3rd party products through RFP, POC, Procurement, Development and Production processes.
· Experienced working in a highly regulated, fast paced environment
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India