HSBC Group

Role Purpose

The Egypt Head of CTO Colleague & Collaboration is accountable to the country CIO and Regional Head of C&C for ensuring effective delivery of CTO Colleague & Collaboration in the country. He / She will carry out the following activities:

• Lead the Colleague & Collaboration IT teams to meet functional goals in the country
• Collaborate with the country heads of CTO functions, and other peer managers to implement function goals within entity policy, expense and regulatory constraints
• Support peers in the Egypt CTO function to deliver functional goals in line with CTO strategy, priorities and budgets
• Responsible for providing support to country CIO / Technology heads when necessary on matters relating to relevant Colleague & Collaboration activities at the country level
• Accountable for regional and global Colleague & Collaboration programs being delivered into Egypt
• Accountable to country CIO and Regional head of the function to ensure resilient, high quality services are being delivered within the region
• Responsible for service performance of end-to-end services delivered within the region (e.g. service SLA, MTTR, etc.)
• Responsible for driving implementation, governing risk responsibly, promoting ethical management of risks, communicating changes in policy and governance effectively, and ensuring in country regulatory processes and procedures are adhered to
• Accountable for Budget management including direct cost and headcount management
• Responsible to ensure the Healthy Human system is widely understood and lived by people within the team
• Responsible to ensure that members of the Technology Coalition can operate in a supportive environment
• Responsible for Business relationships to ensure successful technology solutions can be deployed and implemented

Knowledge & Experience / Qualifications

The job holder will be accountable for and should have knowledge and experience in these specific technology domains:

• Technology User Experience
• IT Express Centre
• Global Helpdesk liaison
• End User deskside Support (Executive and Standard)
• Endpoint Security, Endpoint Patching, 3^rd level Support etc.
• Managed Printing Services
• Collaboration Technologies (AV / VC, Zoom, Microsoft Teams, Mobile etc.)
• Experience of performing lead roles within technology / infrastructure functions
• Existing experience in Colleague & Collaboration would be very desirable
• Strong relationship management capabilities with an ability to engage, influence and collaborate with stakeholders across organizational boundaries enabling the delivery of high standard outcomes
• Current strong relationship with Egypt business, COO and CIO, is advantageous
• Experience of working within a large, complex and geographically dispersed organization including matrix management structure and across time zones
• An influential thought leader with extensive experience of working within IT infrastructure and customer facing functions
• Demonstrated ability to work in line with HSBC standards including acting with integrity and ethically
• Embracing Change and Innovation.  A track record of delivering change which improves business effectiveness in sustainable ways
• Achieving Excellence.  Set and achieved challenging short, medium and long term goals which exceeded the standards in their field
• Leading Self and Others. Proven experience of leading others and creating an environment that supports and inspires people to develop and deliver
• Communicating and Influencing. Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations
• Building Trusting Relationships. Build effective networks both internally and externally and created opportunities for others to work collaboratively
• Making the Right Business Decisions. A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications
• Demonstrated knowledge of the IT Infrastructure industry including industry trends, competitive pressures, product and service offerings and organizational operating models, especially on areas about how financial services institutions serve customers