Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of senior consultant specialist. 

In this role you will:

  • Analyze incident and change data to identify patterns, root causes, and systemic risks.
  • Define and track service health metrics (MTTR, failure rates, change success, etc.).
  • Partner with product and support teams to implement reliability improvements.
  • Accountability for the control and compliance of the engineering process. 
  • Promote innovation and adoption of cutting-edge specialist technologies and practices with the domain.
  • Build and maintain dashboards and reporting to support visibility and accountability.
  • Support automation and tooling initiatives to reduce toil and improve response times.
  • Contribute to readiness assessments for releases and major infrastructure events.
  • Collaborate across global teams to ensure service resilience is embedded in ways of working
Requirements

To be successful in this role you should meet the following requirements:

  • Platform Reliability & Operations
  • Maintain and support mission-critical digital security platforms across AWS Cloud (EKS, EC2, CloudFront) and hybrid environments.
  • Incident Management & Problem Resolution
  • Lead incident response, blameless postmortems, and drive root cause analysis (RCA)
  • Security & Compliance
  • Work closely with security teams to implement and maintain identity and access management solutions like ForgeRock and Transmit.
  • SRE Best Practices & Reliability Engineering
  • Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs).
  • Experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering roles.
  • Strong hands-on experience with Cloud Platform AWS (EKS, EC2, CloudFront, S3, Lambda, RDS) and Linux, Shell/Python scripting CI/CD Kubernetes Docker,
  • Monitoring tools (Splunk & AppDynamics), hands-on ITIL Process
  • Infrastructure as Code (Terraform, Cloud Formation)
  • ForgeRock, Transmit Security (preferred). Strong understanding of networking, security principles, and identity management. Experience with monitoring/logging (Splunk, AppDynamics, CloudWatch, Grafana, ELK). Expertise in automation and scripting (Python, Shell, or equivalent). Solid understanding of SRE concepts:
  • SLI/SLO/SLA Error budgets

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

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