HSBC Group

Business:  Data & Analytics Office, Delivery & Strategy

Open positions:1

Role Title: AVP – DAO Operational Support GSC’s

Global Career Band: 5

Location (Country / City ): India/Bangalore

Recruiter Name : Mangla Bawa

Why join us?

• This role was created within the Delivery & Strategy team as part of Data and Analytics Office (DAO).
• DAO promotes a data-driven culture across HSBC through our strategy of:
• Protect: To protect our data we need robust policies for data management and enhanced governance e.g., data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.
• Connect: Move to a data-led culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.
• Unlock. Value is unlocked when we deliver on the opportunities our well-managed data presents e.g., improving customer / colleague experience, increasing revenue, commercializing our data, optimizing capital, enhancing risk management, or reducing costs.   
• DAO Vision: transform HSBC into a truly data-driven organisation by ensuring that every design decision has a built-in data consideration.
• Services offered by Delivery & Strategy:
• Governance, Insights & Standards: Oversee the Group DAO Strategy and the governance co-ordination for DAO
• Data Change & Portfolio Management: Oversee the Change the Bank investment and execution
• Business Performance Management: Manage DAO’s financials and headcount
• Function Management: Manage the Data engagement and communications across the bank
• Data Risk & Controls Services: Oversee the Data controls
• Global COO to support execution of the Regulatory Compliance Data Strategy and assist in putting data at the forefront of the Regulatory Compliance agenda.
• Regulatory Compliance have recently created a Data team within Compliance CDO to execute against the Compliance CDO Data Strategy. This role will be involved in a number of areas to support the execution and includes:
• Data Quality & Improvement
• Data Landscape & Data Simplification
• Policy & Governance
• Data Analysis
• The data team supports a number of RC Services including Assurance, Risk Strategy, Policy & Governance and specialist services such as Surveillance and Conflicts.

The Opportunity:

• Meeting Readiness: Ensure the DAO ExCo members are prepared, supported and have adequate time to input / challenge before every meeting.
• Internal Engagement: Ensure the DAO ExCo members have a robust internal engagement plan including leadership meetings, townhalls, skip level sessions, exchanges etc.
• External Engagement: Ensure the DAO ExCo members have a robust strategic agenda as it relates to external events, memberships and external engagement.  
• Local Site Management Support: Provide support to local management initiatives.

What you’ll do:

Impact on the Business

• Support the DAO ExCo members to ensure they are prepared, supported and have adequate time to input / challenge before every meeting.
• Ensure the DAO ExCo members have a robust internal engagement plan including leadership meetings, townhalls, skip level sessions, exchanges etc.
• Ensure the DAO ExCo members have a robust strategic agenda as it relates to external events, memberships and external engagement.  
• Collaborate with stakeholders across DAO.
• Develop and maintain process documentation, including process maps, standard operating procedures, and work instructions. Conduct process assessments to identify areas of improvement and opportunities.
• In-depth working knowledge and experience with Microsoft tools, especially Outlook and Teams.
• Develop excellent working relationships with stakeholders, acting as a trusted partner.
• Risk and control deficiencies are well articulated and highlighted to owners and decision makers, including relevant governance forums.

What you will need to succeed in the role:

• 7 – 10 years of proven and progressive experience at a financial institution or comparable environment.
• Experience in supporting, communicating with and providing assistance to senior managers in a multinational organisation with proven ability to demonstrate integrity and judgment in handling sensitive matters.
• Proficiency in MS office suite with expertise in Outlook/Teams/Excel/ PowerPoint and Word
• Ability to work and communicate with senior management to understand the pressures, challenges and demands on a given function and create solutions to address those items.
• Exceptionally strong organizational, problem-solving and communication skills
• Strong interpersonal and communication (written and verbal) skills with a proven ability to communicate effectively and confidently at all levels across the Group.
• Ability to prioritise workload and respond to changing and varied demands. Recognise and act upon timely escalation of issues.
• Demonstrate professionalism at all times and be resilient when working under pressure.

What additional skills will be good to have?

• Ability to build business relationships and relate to a wide range of people and collaborate.
• Ability to conduct research, analyze and provide clear material advice.
• Excellent verbal and written communication skills
• Ability to organize and manage time and workload independently.
• Ability to operate in changing environment.
• Good presentation skills for meetings
• Excellent influencing and negotiating skills.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***