HSBC Group

GCB 4

The opportunity: Desk Head- MENA Strategic Clients

At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.

The role's main responsibilities include acting as primary point of contact for high net worth or ultra high net worth individual clients externally and stakeholders internally and provide services and execute tasks to ensure the highest levels of customer and Senior RM satisfaction in line with regulatory requirements and bank policy. This role supports one or more Senior Relationship Managers to deepen high net worth (HNW) or ultra high net worth (UHNW) individual client relationships and improve income generation through focused business development activities and services.

Are you interested ? Do you have proven experience in private banking in a role covering clients from MENA region ? Do you enjoy to be part of a cohesive team ? 

If you answered yes to any of these questions, we want to hear from you ! 

What you will do:

• Role Purpose
  •    Focused on the Middle Eastern UHNW Private Banking business in Switzerland, this role will be focused on managing key relationships from a business development and servicing perspective for a specific set of clients 
  •    The role holder and team will be tasked to appropriately manage the following set of cross Middle Eastern clients: i) Relationship Management and maintenance of Strategic MENA clients ii) Providing for appropriate servicing for Key Growth clients together with the Business Head iii) Facilitating transition management of other clients
  •    The role holder will also have responsibility for managing a set of Relationship Officers and coordinating with the respective Client Service Executives in line with the Swiss Front Office coverage set-up, with the primary objective of servicing these key relationships
  •    The role holder will be responsible for all daily operations on the book of clients throughout the client lifecycle from account opening to account maintenance 
  •    The role holder will play a critical role in rolling out the Swiss Front Office coverage set-up, identifying appropriate synergies and efficiencies in day to day operations, all while ensuring appropriate business continuity
  
• Key Accountabilities
  Impact on Business
  •    Owning the relationship of and maintain/growing relevant Share of Wallet for identified MENA strategic clients, while ensuring optimal client experience. This includes travelling to the region when needed.
  •    Provide for appropriate servicing for MENA Key Clients, focusing on client experience and minimalizing any operating risks in collaboration with the Key Clients Business Head
  •    Take onus of being the key responsible for servicing this book including providing for expertise in account openings, periodic reviews, daily transaction monitoring and execution (transfer/payment validations etc) 
  •    Play a vital role in the MENA division obtaining its set KPIs and KRIs from a Business/Market Perspective
  
  
• Customers / Stakeholders 
  •    Ensure an optimal client experience for this set of UHNW clients, delivering for a fair outcome while showcasing the best of the Bank’s capabilities
  •    Collaborate and build key relationships with senior stakeholders across the business including in the booking centre (fellow Desk Heads, Market Heads) and in the region
  •    Build strong relationships with 2nd Line of Defense colleagues and all stakeholders across the Bank’s core functions including the Operations, Legal, Compliance, Risk, Client Lifecycle Management Teams
  
  
• Leadership & Teamwork 
  •    Lead by example, demonstrating expected core behaviors and values including teamwork, focus, drive and determination. 
  •    Train and develop key talent under management as well as hold supervisory responsibility for all direct reports
  •    Provide coaching and guidance to wider MENA servicing team across markets in Switzerland
  •    Represent the business in relevant forums as needed

You should apply if you have:

•    Proven and progressive private banking experience within a client facing capacity
•    Know-how of the MENA region from a business network, cultural and financial services sector perspective
•    Track record in dealing with complex UHNW clients including solving for routine and unconventional requests
•    Experience in managing and developing teams including recruiting industry talent
•    Strong capability to effect organizational change and enable strategic/sales initiatives
•    Knowledge of the operational procedures and systems within a Private Banking environment
•    Team player with the ability to challenge and exchange ideas and be comfortable in providing feedback
•    Comprehensive knowledge of sector trends and regulatory environment
•    Strong organizational, analytical, negotiation, communication, teamwork and influencing skills
•    Ability to manage multiple stakeholders across jurisdictions in an effective and timely manner
•    Fluent in English and other languages such as Arabic and French are a plus

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return

We’ll help you progress your career, including access to development programs, mentoring and coaching, as well as world-class training through HSBC University.

You can work your way and will have a say in when, where and how you and your team flexibly work together.

Our benefits will give you financial security, and can include: 

• Health & meal allowance, public transport or (e-)bike allowance.
• Our family-focused benefits can help you to support your loved ones and include: days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil.
• Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave.
• Emergency Childcare with the Red Cross, free of charges for HSBC employees.
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave.
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme.

We’ll give you a huge range of resources that support your mental, physical and social well-being, including: 

• Various sports and leisure activities organised by the employees for the employees. 
• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7.
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.