HSBC Group

Join HSBC Global Payments Solutions (GPS) as a Project Manager, Client Implementation, within our Client Implementation & Integration team. At HSBC, our GPS Client Implementation & Integration team are dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.

The role of a Project Manager in Client Implementation is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto HSBC’s channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence.

The role will be based in Edinburgh with a hybrid operating model and French speaking is essential, German speaking is desirable.

Role responsibilities

• Support pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction.
• Employ proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience.
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.
• Support the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.

Desired Experience

• Experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience or relevant qualifications.
• Familiarity with design thinking principles.
• Ability to manage competing deadlines effectively in real-time with excellent communication and influencing skills.
• Proven ability to excel under pressure and drive strategic initiatives forward.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500