HSBC Group

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Wealth and Personal Banking (WPB) ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in long term growth including expanding our Branch network and digital capability to deliver a premium service to our high net worth customers.

This role will support HSBC Australia’s Wealth and Personal Banking business and will be responsible for requirements, design, change and implementation management. You will work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and designing options for implementation, then defining and working with stakeholders to ensure timely delivery of an agreed program of work.

Your main responsibilities will include:

• Working on agile project methodologies and tools to ensure program deliverables and timelines are met.
• Define requirements, business solutions implementation plans and assist with program delivery
• Manages the change implementation activities, project reporting and delivery and handover including business readiness assessment
• Works with stakeholders to agree solutions, and drive delivery on time and within project budget
• Supports the program management and reporting

To be successful in this role, you will need:

• Bachelor’s degree in a Finance and/or business-related field.
• Extensive experience in implementing change, including defining business requirements, stakeholder management, with a mix of business, operations and technology focused projects
• Excellent communication, inter-personal and negotiating skills with decision making and problem solving ability
• Strong experience in delivering change into different audiences and managing implementation in banking or finance environment. 
• Knowledge of the Banking Code of Practice, National Credit Code, Debit Collection and Hardship Best Practice would be advantageous.
• An improvement mindset to identify and define issues or problems that are less obvious

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.#LI-HSBCJHE