Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Merchant Growth Manager, PayMe.
Principal Responsibilities
- Act as the primary relationship manager for PayMe's Key merchants
- Identify, build and manage merchant portfolio to maximize value from a portfolio of PayMe key merchant relationship and identify alignment opportunities with other teams
- Facilitate the integration and onboarding of new key merchant
- Identify business leads and opportunities from existing merchants and contribute to PayMe P2M transaction and merchant outlet growth
- Initiate and work with various internal stakeholders to meet merchant needs with superior service standard
- Collaborate with IT team and other internal business units to solve operational or technical inquiries raised by merchants
- Provide relevant technical and operational training to merchants
- Support promotional marketing campaigns
- Ensure compliance and relevant control measures to minimize risk exposure
- Execute intensive Customer Life Cycle Management (CLCM) of Merchant Relationship Deepening and Retention strategies to deepen merchant loyalty and our revenue
Requirements
- Bachelor's degree or above in Business, Finance, or relevant field
- 8 years or above working experience in merchant relationship or business development role, preferably in merchant payments
- Strong communication, interpersonal skills and execution mindset with the ability to dive into details and collaborate across teams
- Ability to influence and negotiate with both internal and external stakeholders to achieve objectives in a timely manner
- Good understanding of the payments industry and market landscape
- Goal-oriented with professional working integrity and responsibility, hands on and able to multitask in a fast-paced dynamic environment
- Understanding of agile principles and methodologies
- Outstanding writing and verbal communications skills in English and Cantonese are required
- Excellent time management, presentation, organizational and problem-solving
You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.