HSBC Group

For any UK based employees wanting to apply for this role, please do not apply via this page.  Instead, please use the following link which will take you to our new Explore jobs / Eightfold Career Hub.

hsbc.eightfold.ai/careerhub/explore/jobs

Any non-UK residents, please continue with your application on this page.

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.   

Real Estate is a key market for the UK economy and a material contributor to UK Commercial Banking. It brings together the fundamental skills of relationship management, large corporate lending, risk management and partner engagement, with the added complexity of a highly political and cyclical property industry.

The Real Estate Finance (REF) business offers an outstanding opportunity to a prospective candidate to undertake a key role within a core sector for both HSBC and the markets in which it operates.

The Relationship Management role provides dedicated relationship management to a portfolio of customers with accountability for sales, service, risk, and operational delivery.

We are currently seeking an experienced individual to join the London REF team in the role of Relationship Director.

Principal Responsibilities/Accountabilities

• Maximise profitably by identifying customer needs first and then recommending appropriate solutions for the customer to consider and accept, whilst providing holistic relationship management with accountability for business development, service, risk, and operational delivery.

• Support customers and place their needs at the forefront of all that we do, setting world class standards and ensuring demonstrating fair customer treatment and delivery of customer satisfaction.

• Seek new opportunities and nurturing existing relationships to identify new business opportunities and focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network.

• Global Standards - Manage regulatory and reputational risk, ensure business adherence throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk.

• Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk.  Also ensuring adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures.

• Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business.

• Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes.

The ideal candidate for this role will have the following knowledge and experience:

• First class relationship management skills are essential, with a proven track record in a corporate client focused environment and an ability to anticipate clients’ needs and tailor service delivery to them.

• Excellent knowledge of UK Real Estate sector, and Bank’s structures, products, and services, along with knowledge of structured banking transactions, IPOs, leveraged finance, syndicated loans, private placements, bonds and securitisation and global capital markets would be advantageous.

• Strong ability to manage the competing priorities of deal flows, credit quality and the requirement to drive income is essential.

• Excellent knowledge of economic and market environment with an ability to demonstrate how this impacts HSBC real estate business/future proposition.

• Strong understanding of all areas of risk management and processes, with the ability to make connections between risk vs. reward, business process management, strategic implementation, reputational and people risks is essential.

• Experienced knowledge understanding of Bank’s systems - use of HORIS and Client Vision systems (including reporting) and complex MI would be advantageous.

• Personal qualities of stability, maturity and authority and an ability to work with staff at all levels, with strong ‘team’ skills promoting an environment of co-operation and trust, overcoming resistance where encountered.

• Excellent prioritising, organisation, decision making and time management abilities, with excellent verbal and written communication skills, coupled with excellent influencing skills and ability to builds positive working relationships with our customers, colleagues and stakeholders.

The base location for this role is Queen Victoria Street, London.  A hybrid working arrangement is available, with an expectation travel either to the office, or visiting clients in the London and South East on a weekly basis.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click on this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500