HSBC Group

Open positions: 1

Global Career Band: 5IC

Why join us?

The Operations Transformation (Optimus) Programme aims to reduce operational cost and enhance experience for HSBC customers through digitization initiatives.

Senior Process Consultant is a change role to deliver set of customer and business focused objectives which meet the overarching Transformation Program. 

The individual must be customer-centric and will be accountable delivering high value financial improvement initiatives. He/ She is required to engage and manage a wide spectrum of senior stakeholders and partners across the bank. 

The Opportunity:

The role holder will be responsible for re-enginering E2E customer journeys at a transformational level.  This will be achieved through the application of customer-centric methodologies including Agile and Lean to deliver “straight through processing”, enabled by APIs and RPA (robotics process automation). He/She is required to successfully embed change, continuous improvement, identify and mitigate key risk, influence and manage stakeholders, build strong relationships to lead the change and also create an environment for team and capability development within their respective portfolio. 

What you’ll do:

• For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives.
• Act as trusted advisor to customers and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio.
• Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo.
• Identify and recommend innovative solutions that are infused with emerging improvement trends and solutions while tempered with common sense.
• Working across regional and local teams to ensure commonality of understanding and objectives.
• Revisit projects post deployment on regular basis to validate business.

What you will need to succeed in the role:

• Significant experience of coordinating transformation activities across multiple markets in a global corporation.
• Strong analytical and problem solving skills with experience of reporting and governance in a large programme.
• Structured worker with ability to efficiently manage multiple tasks and quickly understand requirements and produce quality results first time.
• Experience of building strong relationships and influencing senior stakeholders.
• Self-motivated, creative thinker, enthusiastic who cultivates a culture of collaboration.
• Experience of working effectively in a matrix organization with a diverse mix of styles and cultures.
• Good English enabling good written & verbal communication, negotiation and influencing skills.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)