HSBC Group

Open positions:1

Global Career Band: 7IC

Why join us?

Perform E2E claims assessment on Major & Minor claims and ensure all the claims process adhered to company’s guidelines and SLA.

The Opportunity:

• Assist claims manager/team leader in preparation of BAU/ad hoc reports.                                                       
• Handle internal & external enquiry on need basis.                                                                                            
• Uplift claims related capability by internal/external training and authority uplift framework.

What you’ll do:

• College degree or above.
• Excellent communication skills in spoken and written English.
• Excellent team worker.
• High integrity and professionalism.
• Strong interpersonal communication ability.
• LOMA certificate is preferred.
• Able to work under pressure and meet deadlines.
• Strong analytic and problem-solving skills.
• Provide assistance or help to other staffs / supervisor.
• Handle some administration works.

What you will need to succeed in the role:

• Maintaining high quality Insurance business requirement with reduced unplanned business impact in an environment of increasing volume of service change, enhanced regulatory oversight and stringent cost management whilst boosting business growth / opportunity.
• Working with business lines and functions to understand and ensure transparency in business / regulatory requirement from a customer perspective, in the language of the business and clearly articulating the business impact and cost of service problems.
• Being sensible on effective management of incident handling to enable root cause analysis for remedial actions / preventive measures and timely management reporting.
• Assisting Manager to  manage third parties (i.e. different legal entity) to operate in conformance with HSBC standards.

What additional skills will be good to have?

• Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
• Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulator.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)