HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a Manager, Sales Conduct and Quality.

Principal Responsibilities

• Support the enforcement of sales compliance fulfilment in Retail Banking by constant review &/or investigation of sales recommendations and by analyzing management information / Conduct Analytics data to identify suspected abnormalities
• Promote and foster sales compliance and positive conduct behaviour through coaching and reinforcement
• Contribute to the ongoing improvement in qualitative checking process and Conduct Analytics sampling process
• Identify and feedback for ongoing sales process improvement

• A degree holder with at least 3 years of experience in wealth management product sales (Life Insurance and Investment) or sales management
• Insurance (incl. Long-term, Investment-lined Long-term and General Insurance), Investment licensee
• With educational background / knowledge / experience in statistics or data analytics is an advantage
• Comprehensive knowledge and understanding of HSBC wealth products and services, sales procedures and its applications
• Good interpersonal and communication skills with confidence, both written and verbal (Cantonese, Putonghua and English)
• Able to work as a team, cultivate team work culture and execute excellence
• Positive and open mind-set with a can-do attitude
• Conversant in PC skills, e.g. Excel, PowerPoint
• Project management experience is an advantage

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.