HSBC Group

Open positions: 1

Global Career Band: 6IC

Why join us? 

Our team is supporting various Analytical projects and deliverables in the domain of Collections Service in multiple geographies around the globe. The primary objective of the job holder is to drive operational excellence through consolidation, simplification and continuous improvement of collection process.    

The Opportunity:  

With an excellent opportunity to work with majority credit control team to help our customer overcome the difficult situation. Learning culture, Stability, Open to Job rotation within organization function and above all steady acceptance in advance analytics / innovations footprints.

What you’ll do:     

• Contribute to the continuous performance improvement of the Collections Associate population through coaching and mentoring assignments.
• Conduct deputy role responsibilities in support of operational needs.
• Specialty projects designed to increase operational effectiveness or enhance customer experience as necessary.
• Understand and manage business expection aligning with group strategy.
• Able to work and negotiate with different stakeholders and achieve common goal.

What you will need to succeed in the role:       

• University Graduate.
• Proficient capability of Cantonese, English and Mandarin (listening, speaking and writing).
• Good PC knowledge and skills (Windows, MS Office, etc.)
• Comprehensive knowledge on the operation of wholesale products and familiarity with relevant system.
• High effective telephone negotiation skills and strong but courteous telephone manner.
• Understanding of compliance related guidelines which affect collections.
• Customer centric approach and service excellence mind set.
• Strong understanding of Collections Operations policies and procedures, product knowledge, Collections system knowledge, and the Collections skills development process. 

What additional skills will be good to have?     

• TEM-8 or HSBC English certification, preferred.
• Experience in leading project teams is highly preferable.
• 5-10 years experience in a processing or call center environment.
• Experience in manaing a big scale team is preferred.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)