HSBC Group

GCB 4

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior MPF Business Development Manager.

Principal Responsibilities

• Initiate Retail Banking projects, implement and drive initiatives to align Group/WPB/Distribution directions and enable effective management in network
• Manage the team to deliver the required service standards and proposition consistently
• Operate within the approved operating and strategic plan process to implement the WPB business
• Maintain awareness of operational risk and minimize the likelihood of occurrence including its identification, assessment, mitigation and control
• Engage teammates in capabilities development and uplift the staff well-being through daily activity planning, process streamlining, skill transfer and mind-set motivation.
• Lead a team to ensure a sustainable growth in MPF team activities and productivities through managing and monitoring of different MPF sales campaign such as roadshow, birthday program, inbound referral call program
• Foster a customer centric culture in MPF Team by conducting analysis on complaint cases, proposing service reinforcement initiatives to frontline by engaging Pensions Administration Customer Care Team
• Ensure high quality of MPF sales and service within the team by working closely with Pension Sales Support (SQ) Team for staff training and reinforcement
• Coordinate with Pensions for preparing the upcoming launch of eMPF system
• Oversee operation processes in line with Group/WPB/Distribution strategies

• University degree qualified with over 10 years in customer experience/banking industry is preferred
• Proven ability to manage complex projects and lead change across a variety of stakeholders to deliver results with multiple deadlines
• Excellent communication and interpersonal skills, with strong in leadership capabilities and people management skills
• Good spoken and written English and Chinese skills, with Putonghua a definite advantage

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.