Job description

AVP Payment Operations GCB6 – Global Payment Solutions – Operations Department 

Some careers grow faster than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Offering a diverse range of skills and jurisdictional experience across the full range of countries and territories in which our businesses operate.

We are now inviting qualified individuals to join the team in this specific role.

Principal responsibilities

  • Ensure quality production of the monthly performance reports for management and accurate data analysis to provide business solutions/strategies.

  • Design, develop and implement accurate and meaningful MI to enable Management in making effective decision with confidence.

  • Capacity Planning and prioritisation of day to day processing across teams. Planning and prioritisation of day to day processing across teams to meet with agreed Service Level Agreement (SLA).
  • Establishing targets for a number of teams to meet overall goals in Production Quality and Financial Performance.
  • Implementation of change programmes/ projects as directed by the Functional Manager.
  • Contribute to process improvement. Proactively initiatives and participate in process re-engineering/ enhancement projects.
  • Developing and/or implementing Operating Procedures in accordance with the Business Services Operating Model; highlighting any local procedures.
  • Maintain HSBC internal control standards including the timely implementation of the internal and external audit points together with any issues raised by external regulators. 
  • Ensure an effective Operational Risk Management process is in place and resolve any/all identified issues promptly and timely escalate concerns to management. Safeguard the bank from potential loss.
  • Work closely with colleagues in Global/Regional and peer countries to adopt and share best practices
  • Acquire a good understanding of standard processes and align to them accordingly


  • Bachelor or Master’s degree in Finance, Economics or related field
  • At least 5 years work experience or more in related fields in Banking and Financial Business and Project Management is a plus
  • Resourceful, energetic, attention to detail and the ability to multi-task in a fast-paced environment.
  • Strong analytical skills
  • Excellent interpersonal skills and a desire to work in a team-oriented environment
  • Ability to develop practical, cost effective solution to complex issues.


You’ll achieve more when you join HSBC.

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