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Some Careers Grow Faster Than Others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking a high caliber professional to join our team as a Assistant Manager Trade Middle Office (Internal), Manager Trade Services (External)
Role Purpose
The purpose of the role is to be a second level check for daily operational processing. The jobholder is responsible for smooth execution of the day to day activities for the GTS Operational teams. The remit area may be an entire country, entire region or may be global and may cater for single or multiple business areas in HSBC. The nature of the activities may include account servicing, client onboarding, payments, sanctions screening, internal business services, internal transactions and credit services.
The job category will carry out some or all of the following:
- Manage and coach performance of the teams assigned to them
- Engaged in processing of transactions and checking
- Assisting with the management of reconciliation and audit activity and management of escalated matters
- Ensure tasks are executed in line with Service Level Agreements and all prevailing regulations
- Assisting with the management of work schedules, resources and budgetary planning for the unit
- Assisting with the management of relationships with internal and where applicable, any external stakeholders.
- Ensure that the unit is equipped with systems, resources and expertise to support the unit objectives
The job requires a high degree of understanding in Trade operations in terms of technical knowledge, through understanding of International Chamber of Commerce (ICC) published rules as well as GTS FIM, Global Operating Procedures, Internal Controls and Group Compliance Policy including International sanctions and Financial Crime Risk. In delivering their responsibilities, they are expected to successfully lead a cohesive team which is inspired to meet business imperatives. This will include monitoring of workflow management tools, facilitating optimal resource planning to ensure delivery of a “superior” customer service in accordance with laid down rules and regulations. In addition, the job holder is expected to ensure the operational effectiveness of IT systems and to support system-related projects or activities to raise productivity and efficiency.
Principal Accountabilities:
Impact on Business/Function
- Engaged in processing of transactions and checking
- Assisting with the management of reconciliation and audit activity and management of escalated matters
- Ensure tasks are executed in line with Service Level Agreements and all prevailing regulations
- Assisting with the management of relationships with internal and where applicable, any external stakeholders.
- Ensure that the unit is equipped with systems, resources and expertise to support the unit objectives
Customers / Stakeholders
- Ensure that the customer is at the heart of everything we do both personally and as an organization by driving a customer centric culture
- Monitor operational performance on the basis of key metrics like SLAs, quality, operational losses and basis which we take appropriate action and escalating where appropriate
- Proactively identify problems and effectively work to resolve them sharing best practice with other regional GTS teams.
- Develop and maintain strong working relationships with internal and external stakeholders
- Provide support and guidance to the Department / Region on areas of improvement/concern with regard to FCC, Regulatory and Operational controls
- Ensure that GTS Services is responsive to the requirements and expectations of the Global Businesses
- To provide Subject Matter Expert input and support in reviewing GTS systems propositions/solutions to fulfill CMB and GBM customers’ needs
- Deliver fair outcomes for our customers and ensure own conduct which maintains the orderly and transparent operation of financial markets
Leadership & Teamwork
- Help lead a highly motivated and skilled team, where skills and knowledge openly shared, which allows operations to meet the business objectives. Set high standards for performance and behaviour within the team and create an environment which is inclusive, motivating and nurturing
- Engage with the team to understand strengths and motivations, leverage that to build a high performing team that is efficient and contributes to the growth of the business
- Enhance communication skills to be able to engage the team and have them marching towards the same goals
- Be able to mentor and coach multiple levels within the team to enhance performance and career development. Be able to give immediate positive or negative feedback to team members with the goal of positive reinforcement and motivation
- Ensure management hygiene is accomplished (i.e. filing leaves on time and in accordance to policies, accomplishes mandatory trainings on time)
- Build and maintain good working relationships with Business Development Team; operate in an open and transparent way being fully accountable for supporting their business
- Lead, motivate and inspire the team to achieve the Group strategy and business objectives
- Establish cultural and behavioral excellence and develop high engagement across the team
- Promote a collective culture to spread experience & best practice.
- Ensure development activities are a core priority and enable all team members to take reasonable time for learning and development activities.
- Support achievement of the HSBC vision, values, goals and culture in personal behaviour, actions and decision making.
Operational Effectiveness and Control
- Supports daily BAU on transactional approvals as a second level approver. Ensure that start of day and end of day checks are completed
- Monitor operational performance on the basis of key metrics like SLAs, quality, operational losses and basis which we take appropriate action and escalating where appropriate
- Monitor and manage workflow processes onshore by ensuring equitable distribution of workload to maximise productivity
- Contribute to the bottom line of the business by ensuring seamless execution of deals, avoiding errors and losses
- Involved in the day to day operations and ensure that all incoming items have been attended to and passed on the our GSC partners seamlessly
- Be fully conversant with FIM, anti-money laundering, internal procedures, polices, sanctions and regulatory requirements of our business partners.
- Ensure compliance with audit guidelines, government regulations and operational risk management thereby safeguarding the bank against any losses
- Maintain HSBC internal control standards including timely implementation of internal and external audit points together with any issues raised by external regulators
- Ensure the team is updated and implementing the proper GOPs and subsequent enhancements to the way we work
- No findings of any violation of key controls & data breaches
- To continually re-assess the operational risks inherent in the business
- Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
- Contribute to the development, implementation and maintenance of GTS management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
Postulación
Experience, Skills and Qualifications
- Excellent knowledge and experience in trade products, operations, trade cycle and customer service
- Good understanding of customer groups and supporting business initiatives
- Good understanding of operational risk related to the underlying Trade Transactions
- Good understanding and able to apply relevant ICC Rules – e.g. UCP 600, ISP 98, URDG 758, URC 522
- Certificate for Documentary Credit Specialists [CDCS] / Certificate for Specialists in Demand Guarantees [CSDG] holder is an advantage
- Strong interpersonal, influencing and communication skills
- A good team player who possesses good interpersonal and communication skills
- Strong organizing and time management skills
- Can work independently and quickly, with good attention to detail and solutions oriented
- Good command of spoken and written English desirable
- Self-motivated with initiatives to take on new and additional responsibilities
- A Bachelor’s degree
- Has experience on managing teams
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines