HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President, Client Experience.

Principal responsibilities

• The role will support client communication through developing high quality client facing materials, adapted to specific client segments.
• This may include creating client presentations, sales collateral (e.g. factsheets, FAQ) and providing ongoing support to client teams.
• Working collaboratively with colleagues in Client Management, Product, Operations and Sales, the role will support the development and delivery of targeted client and prospect interactions (in-person and virtual). This may include segmentation and prioritization, and development and execution of targeted engagement plans (messaging, communication, touchpoints, reporting).
• Help develop and deliver promotion plans, in collaboration with product colleagues, to improve client adoption of existing and new SSv technology as required.
• Develop our supporting knowledge library, templates etc. to maximise usage throughout the organisation.
• A part of the role will be helping to ensure the team, service model and wider organisation service ethos evolves to deliver consistently on the client needs on a global basis.

• Strong English language speaking and writing ability.
• Good communication and presentation skills.
• An ability to adapt to the changing demands of the industry, clients, and other stakeholders
• Capacity to operate across a complex organization collaboratively.
• Strong organisational capability - able to handle multiple projects concurrently.
• An understanding of major financial services functions.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.