Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst.
In this role, you will:
- The day-to-day management, support and demand of the HSBC Voice Trading platform provided to the Business.
- Service Owner for the EMEA Dealerboard service
- Managing all service requests from Stakeholders
- Managing escalations, reporting and notification to IT management and stakeholders
- Managing and supporting the voice trading service
- Ensuring processes and documentation is up to date and valid.
- Ensuring all Compliance Assurance and Policy obligations are adhered to in relation to the voice trading service
- On call, working in a week rota to support globally and performing changes at weekends and out of core business hours
Requisitos
To be successful in this role, you should meet the following requirement
- 7 year experience in Telephony platforms
- 2 Year experience in BT Trade Platform
- Secondary skills: Wireshark, Verint Voice recording, Virtualized servers
- Solid understanding and experience of Private wires
- Experience in E2E development with automated testing & deployment
- Proven track record in managing supporting voice trading systems
- Hands-on experience with Windows servers, Automation tools, Jenkins, Ansible
- Proficiency in using JIRA and Confluence
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India