Job description
Why join us?
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
Wealth & Personal Banking (WPB) serves more than 50 million customers worldwide with a complete range of Wealth & Personal Banking services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Business Associate QA Associate.
What you’ll do:
- Responsible for Business Testing with the local countries for changes to WPB applications.
- To ensure these meet customer expectations both internal and external, ensuring defects are identified and tracked before release.
- Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements.
- Write and review range of testing documentation.
- Coordinate testing tasks for specific projects, progress issues and escalate where necessary.
- Plan and support validation activity for live releases of new services.
- Work collaboratively with software delivery and change delivery, Marketing and operational areas.
- Adoption and use of testing standards and processes.
- Chair and/or attend project update meetings, deliver project updates and escalate any known issues and concerns.
- Adherence to mandatory objectives.
- Alignment of activity to departmental governance.
Requisitos
What you will need to succeed in the role:
- Excellent knowledge and experience of the testing process.
- Strong awareness of digital channels and customer expectations.
- A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.
- Good communication skills, both written and verbal, to explain complex issues.
- Good decision making skills to be able to evaluate importance of defects found during testing, based on impact.
- Enthusiastic and self-motivated.
- Innovative having the ability to approach things differently or do different things to deliver goals.
- Ability to influence and challenge to ensure that customer needs are represented.
- English Fluent. Able to read, write and speak Traditional and Simplified Chinese is an added advantage.