Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
Principal responsibilities • Work collaboratively in a cross functional team and take implementation ownership for enabling customer value add.
• Flexible working hours to work with US, UK colleagues and relevant project stakeholder in odd hours pre-agreed
• Demonstrate up-to-date expertise in IT Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices
• Stay current with business needs and strategies, utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings, and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, technical staff)
• Lead or participate in multiple projects by completing and updating project documentation, managing project scope, adjusting schedules when necessary, determining daily priorities, ensuring efficient and on-time delivery of project tasks and milestones, following proper escalation paths
• Provide leadership to team members and peers by collaborating with others, identifying and initiating projects, managing resources, driving the resolution of issues, holding self and team accountable for results, and articulating ideas and viewpoints to senior management, peers, and others
• Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level, focusing on quality improvement and data management, ensuring data is reliable and valid, developing process improvements or re-engineering and recommending elimination, integrating new systems and processes with existing ones, and partnering with internal IT team and external product team to ensure systems provided meet the long-term business strategies
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, determining and carrying out necessary processes and practices, monitoring progress and results, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities
• Provide producing required requirement analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals)
• Collaborate closely with developers to implement requirements and provide necessary guidance to testers during QA process
• Elicit and clearly document business and systems requirements
• Assess business process and system inefficiencies
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Understand and negotiate needs and expectations of multiple stakeholders
• Evaluate information gathered from multiple sources, reconcile conflicts and help identifying the underlying business needs from the user request.
• Deliver detail user cases description/product backlog/story with clear acceptance criteria including technically feasible and realistic functional and nonfunctional requirements.
• Provide support for IT teams to thoroughly understand business requirements for solution proposal, development and testing purposes.
• Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, third party consultants, technical experts across the whole department and business users.
• Ensure compliance with all relevant internal instructions, internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behavior
Requisitos
Requirements: • 5+ years relevant BA working experience
• Proven experience in the HSBC business environment or an IT BA role;
• Basic understanding of how technology adds value to the business and ultimately the end customer;
• Some analysis experience and knowledge of structured techniques and Group standards;
• Demonstrated ability to rapidly build relationships with key stakeholders;
Must have experience working on large-scale projects as well as handling day-to-day operational requests from the business
Strong task management, ability to successfully manage multiple tasks at any given point, strong relationship-building skills & communication skills
• A good knowledge of IT hardware, software, operations and networks is desirable but not must
• BA certifications holder (e.g. CBAP) is desirable but not must
• FX & payment background is desirable but not the must
• Native cloud platform business solution design experienced is desirable but not must
• Customer facing UI design experienced is desirable but not must
• Solid skill on DevOps processes and Agile methodologies, collaboration tooling such as Confluence, Jira.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.