HSBC Group

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In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Deposit and Payments Regulatory Governance Manager.

The incumbent would need to ensure full adherence to compliance to internal policies and local regulatory requirements with regards to the Retail Deposits and Transaction Banking for International Wealth and Premier Banking (IWPB) business. He/she would have the responsibility of managing retail Deposit (inclusive of both LCY and FCY products) and Transaction Banking Products and services meet the highest level of standards and compliance.  The incumbent is required to collaborate with risk stewards, inter-department units and support function teams to develop and refine the governance framework for ongoing monitoring to ensure timely and effective product governance and reporting standards of IWPB Deposit and Transaction banking products and services. 

• Manage all IWPB Deposit department instruction manuals, processes, issues and actions.

• Review all relevant regulatory guidelines and internal processes and perform gap analysis on an on-going and ad-hoc basis to ensure proper product governance is in place in accordance with IWPB internal policies and procedures and local regulations.

• Handle and oversee IWPB domestic payments related matters.

• Drive initiatives and projects that are undertaken towards compliance to policies  and regulations.

• To work closely with product management team to manage the product governance and compliance.

• Collaborate with Payments team, Risk Stewards, Operations, Regulatory Compliance and other key stakeholders for Transaction Banking related items.

• Coordinate updates to be presented or submitted to governance forums or regulators.

• To ensure the highest level of support to assist frontline, functions, risk stewards, regulators and other stakeholders.

• To provide guidance and share knowledge with other team members to create a cohesive, knowledgeable and productive team.

• Guide colleagues on the operationalization of the internal guidance.

• Ensure awareness of compliance / audit requirements and implementation of Group Compliance policies.

• Maintain awareness of operational risk including its identification, assessment, mitigation and control.

• Ensure all BNM regulations and policies, ABM rules, PIDM guidelines and other regulatory requirements are followed / implemented.

• Degree graduate with multiple years of experience in driving retail banking business in product management preferably in managing a sizeable liabilities portfolio.

• Experience in deposits product management is preferred.

• The candidate will need to be numerically strong, good in interpersonal skill and is able to work as a team.

• Has experience in managing a team to deliver proven results in an organisation.

• Effective strategic thinking and problem solving ability; demonstrated experience in translating this thinking and customer centricity into practical business results.

• Strong communication skills, good team player and stakeholder management.

• Demonstrated ability to drive and motivate people from different cultures and backgrounds.

• Results orientated with proven track record, self-directed, change leader, high energy and strong execution skills.

• Analytically sound, the role holder would need to have an inquisitive nature to understand insights in terms of propositions and trends and form insights to help identify opportunities for growth.

Opening up a world of opportunity

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Issued by HSBC Bank Malaysia Berhad