Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Digital Banking
Recognised in the industry with the 'Best Mobile Banking Service Award' in The Asian Banker Hong Kong Awards 2022 and the 'Outstanding Digital Banking Service' in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank's acclaimed mobile app and creative digital capabilities continue to innovate and provide trusted banking, investment and wealth management services, taking care of individual's financial needs anytime, anywhere.
Join our Digital Banking Team and be part of the accelerating WPB transformation within today's digital financial services ecosystem. Together, we champion innovative, seamless, convenient and best-in-class personalised user experience for over half of Hong Kong's adult population.
We are currently seeking high caliber professionals to join our team as Digital Platform Manager – Digital Onboarding.
Principle Responsibilities
- Drive the delivery of digital onboarding journey under Agile methodology and maximize business growth
- Act as a Product Owner to drive the end to end solution design from front-end to back-end, define product roadmap, prioritize product backlog, translate strategies to development tasks
- Be responsible to write epics and user stories, define acceptance criteria, identify risks and issues to ensure in compliance with local, Global and regulatory standards and policies
- Able to execute an idea from initiation, discovery, design, development to launch through collaboration with various stakeholders, including business users, scrum master, UX/UI, technology, first/second line of defense and external vendors
- Manage sales analytics and data-driven insights to provide recommendation for performance improvement, including but not limited to improve conversion, refine communication strategies to grow digital customers, and leverage data to enhance Customer Life Cycle Management
- Build strong relationship with cross-functional teams to ensure the scrum team and wider team are all aligned to ensure success, and everyone understands the priorities and end state vision of the product
- Deliver an excellent digital journey through keeping track of industry trends, analyzing web analytics, and understanding customer behaviours
Requisitos
- University degree in Business Administration, Information Technology, or a related discipline
- Minimum of 5 years' experience in digital product / project management and implementation
- Great sense of ownership, strong analytical, problem solving skills and excellent attention to detail
- Ability to interpret data and make data-driven decisions
- Experience with project delivery in agile methodology and practices
- Proficiency in both English and Chinese
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