Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Digital Product Manager.
You will join the Security as a Platform value stream, responsible for enabling customers to digitally setup, authenticate themselves and authorise transactions online and through other channels.
Principal Responsibilities
In this role you will
- Manage the full product lifecycle to ensure that, over time, the needs of customers continue to be met, and that financial and other benefits are achieved. Contribute to achieving our objectives and key results
- Act as owner/champion for one or more products. Analyse data, market research, feedback, expert opinion and review product performance to understand needs and opportunities and drive the change agenda
- Identify new global capabilities that can drive value in markets in support of target outcomes. Ensure capabilities are scalable to drive a consistent experience across the Group
- Develop product variations to support propositions or regulatory needs in particular markets
- Establish the requirements’ baseline, obtain formal agreement, and ensure traceability. Prioritise product requirements and own the product backlog, coordinating pilots, product launches, communications and training
- Work closely with Technology & Transformation teams to ensure the change agenda is delivered on time and in budget. Be hands-on and remove delivery blockers through appropriate action and escalation
- Bring structure and order to problems, making them easier to address and solve. Use systemic thinking and creativity in devising options whilst considering costs, benefits and obstacles of potential solutions
- Keep up with trends and obsess about how to apply technology and data to solving problems or finding new opportunities
Requisitos
To be successful you will need
- Previous experience of Digital Product Management
- Previous experience in the consumer financial services, travel, lifestyle, and/or other consumer product development sectors
- Demonstrable experience in data-driven analysis and decision-making
- Applied knowledge of the product development lifecycle: roadmap prioritisation, requirement gathering, design thinking (leading run-ahead work to explore new problems or potential ideas collaboratively), lean/agile/SAFe software product development deployment practices, launch activities, and post-launch performance measurement
- Strong communication skills
- Proven stakeholder management skills
- Curiosity, creativity, resilience and persistence – a ‘can-do’ problem-solving attitude
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.