HSBC Group

Digital Product Manager

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

In this role, you will:

• As a digital product manager at HSBC you play a critical role in leading and supporting a number of agile development teams.
• Understanding market trends and customer needs and on the other side proposing commercially viable propositions working closely with our retail and wealth management colleagues and the wider digital product management teams.
• Our team are passionate about user led design and working in Agile delivery environments with retail and wealth management products and propositions. Our Digital Product Managers actively build relationships with colleagues across products & propositions, sales and distribution, regional businesses, marketing, software delivery, control functions, the global digital teams and the wider organisation working together to create compelling customer and colleague propositions.    We are driving a digital transformation for both our customers and also internally to departments not yet accustomed to Agile ways of working.
• Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network. With increased connections between businesses around the world, the aim is to take HSBC from a collection of locally orientated digital experiences to one global set across WPB.
• This position is responsible for the product management of key elements of HSBC WPB UAE proposition in order to deliver distinctive value to Digital Channels using current and future digital capabilities.
• The role holder is responsible for customer features that constitute the Digital element of the proposition in question (which may change from time to time as projects are completed and as priorities evolve). These capabilities are wide ranging and are based on top of core banking. They include customer experience for Digital Channels and in collaboration with the specific proposition owner.
• The role holder should have an understanding and some experience with user led design and working in Agile delivery environment with retail products and propositions.

To be successful in the role, you should meet the following requirements:

Knowledge / Experience

• Graduation degree is a must – to secure a UAE Visa and Work Permit
• Experience with consumer product development is a strong advantage, especially mobile banking features and experiences. Ideally, past work experience with digitally led companies.
• Financial services industry experience (ideally with a large corporate, within personal banking and wealth management products) and understanding of digital business
• Good understanding of Agile methodologies and best practice techniques
• Experience with User Led Design, prototyping, working in Agile environment
• Experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
• Comfortable with technology including ability to translate business and customer needs to IT requirements
• Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc).
• Creativity to proactively propose new business opportunities and resolve issues
• Competent with project planning and reporting
• Demonstrates flexibly when addressing shifting or competing priorities
• Proven ability to build strong relationships across stakeholder groups
• Proven ability to manage third parties  
• Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes  
• Strong analytical and presentation skills
• Energetic, positive attitude and team player
• A flexible approach to work and working hours. Willingness to travel 

You’ll achieve more at HSBC.
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Issued by The Hong Kong and Shanghai Banking Corporation Limited.