Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key-areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
We are currently seeking a high calibre professional to join our team as a Digital Product Manager.
Principal Responsibilities
- Product strategy & vision – Define the product vision for digital platform journeys, ensuring alignment with customer demands, regulatory guidelines, and key business objectives. Articulate clear product roadmaps that balances customer needs, technical feasibility, and simplicity as a core principle
- Product delivery – Collaborate closely with cross-functional teams (engineering, UX/UI design, mobile and secure access platform, digital commercialization, 2LoD, etc.) to design, build, and launch digital journeys with customer centricity in mind while adhering to regulatory and security standards
- Agile leadership – Continuously assess and reprioritize backlogs based on evolving customer needs, prioritizing maximum business value. Assess trade-offs quickly and make swift, informed decisions to ensure development teams act on right priorities at all times
- Performance monitoring – Track key performance metrics of digital journeys (user adoption, engagement, retention, revenue growth, etc.) through data analytics, surveys, and customer feedback to uncover painpoints and identify opportunities for improving customer experience
- Understanding market trends – Stay up to date with the market landscape, emerging technologies and business models to ensure the AMH digital proposition remains competitive. Seek out potential opportunities to deliver better customer experience, drive operational efficiencies and generate cost savings
Requisitos
- Solid product management experience, particularly with digital platforms
- Experience with Secure Access, ID&V, and mobile banking would be advantageous
- Excellent communication and collaboration skills to align cross-functional teams and stakeholders around a shared version
- Able to navigate through ambiguity by proactively seeking clarity, making informed decisions and adapting strategies in order to achieve objectives
- Demonstrates accountability by proactively driving tasks to completion and ensuring outcomes are delivered with minimal oversight
- Able to apply innovative thinking and outside-the-box approaches independently to overcome challenges
- Strong analytical skills with the ability to leverage data to validate and refine product decisions
- Proficiency with Agile methodologies and product management tools (e.g. JIRA, Confluence, etc.)
- Strong understanding of UX/UI principles and a passion for creating intuitive designs focused on simplicity
- Exhibits high levels of perseverance and self-motivation
- Exceptional at time management and prioritisation of tasks
- Proficient command of spoken and written English and Chinese
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited