Descripción
Role Purpose
Coordinating delivery across all aspects of change across subset of Agile Teams and in support of the Agile Business Delivery Lead. Operates across a subset of Agile Teams. Actively driving business delivery across all aspects of change. Accountable for Financial management (e.g. Business/Tr recharges, direct cost, charges to the business), governance, executive reporting, QBR support.
Support Business in breaking down product vision and roadmap into a backlog of actionable and appropriately sized work items that clarify what needs to be done, in what order and how to know it is done correctly (e.g. Definition of Done).
Support POs to understand impact of changes in backlog prioritisation on delivery plan.
Responsibilities
- Responsible for delivery of defined backlog (usually across a number of Agile Teams) or VS (in support of Delivery Lead) delivery
- Identify and manage delivery risks across a subset of Agile Teams/ SVS de
- Responsible for coordinating Change & Implementation activities, engaging with Market Activation for digital channel changes, to ensure completion of impact assessments (customers, colleagues, back end, operations); Go to Market planning, internal & external comms, training, operational readiness, management of pilot, migration and customer launch, GNG governance, hypercare support, BAU handover.
- Responsible for coordinating flow to work functions, e.g. Legal, Marketing, Compliance, 2nd/3rd LOD as related to scope of backlog and delivery
- Manage / support budgeting and financial management
- Support detailed business case definition and business change cost estimates
- Responsible for sign-off of change management approvals (incl. Change Framework compliance, NFRs, Data Visa, Records Management, SOX, Data Management compliance)
- Support business vendor onboarding which enables delivery of DM’s scope
- Define change delivery plan across a number of Agile Teams and/or SVSs with markets (e.g.. market run ahead activities, Change & Implementation)
- Support S/VS reporting, including OKR tracking and management, QBR
- Identify and manage business risks, managing approvals via RMM, GRROC etc
Requisitos
Qualifications
Experience / Education
Business Administration, Finance, Commerce degree or related fields.
Fluency English (C1, C2)
Skills / Knowledge
- Leadership: The role will coordinate multi-disciplinary teams for execution and interact with Sr. Stakeholders.
- Ability to form networks and influence at multiple levels of the organization (both up and down), across different teams.
- Strategic Planning
- Excellent communication, interpersonal skills and problem solving / analytical skills.
- Must be a self-starter, flexible, innovative and adaptive.
- Comprehensive knowledge of WPB Propositions and Channels.
- Customer journeys,
At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.
HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.
At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.
“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”.